Zendesk

MARCH 6, 2023

But to make a good impression, passenger transportation companies need to take an honest look at their customer experience and prioritize needed changes to modernize their experience for the next generation of sightseers, vacationers, business travelers, and digital nomads.

Transportation 52

Transportation CX Omnichannel Social Media 52

Aquire

MAY 24, 2021

According to the International Air Transport Association, demand for air travel decreased by 65.9 At the same time, the surge in cancellations and travel restrictions caused by the pandemic created a dramatic influx in demand for airline customer service. Digital technology makes this possible. percent in 2020, compared to 2019.

Customer Service 105

Customer Service Net Promoter Score Social Media Omnichannel 105

Comm100

FEBRUARY 15, 2022

It heavily utilizes digital technology products and services to cater directly to customer needs. The ride-sharing giant offers on-demand transportation anywhere in a consumer’s local area. Other examples include media streaming websites like Netflix, grocery delivery companies such as Instacart, and more.

Customer Service 52

Customer Service Social Media Manufacturing Transportation 52

SurveySensum

JULY 19, 2023

According to a new Forbes Insights and Arm Treasure Data survey of more than 1000 customers worldwide, 74% of customers said they are likely to buy from brands based on experience alone. This statistic emphasizes the critical role that retail customer experience plays in customer loyalty, brand advocacy, and business growth.

Retail 40

Retail Customer Experience Social Media Customer Feedback 40

Zendesk

FEBRUARY 21, 2024

Evolving technology means customers are no longer limited to shopping locally. No longer are they just selling products or services—they’re building relationships and selling a great customer experience. This type of selling is sometimes referred to as remote sales, virtual sales, or social selling because of the digital focus.

Sales 52

Sales Social Media CRM B2B 52

Zendesk

NOVEMBER 3, 2023

In just a few short decades, the internet went from existing in science fiction media to a common tool with over 5 billion users worldwide. Recent technological breakthroughs have introduced generative AI to the masses, putting it on a faster track to popularity than the World Wide Web. VAEs often create generative AI images and text.

AI 52

AI Machine Learning Artificial Intelligence ML 52