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11 Books Frontline Customer Success Managers Should Read Right Now

ClientSuccess

From : Vic Kasoff , Director of Customer Experience. Location : Austin, Texas. From : Jorie Basque , Customer Relationship Manager. 5) Shortcut: How Analogies Reveal Connections, Spark Innovation, and Sell Our Greatest Ideas , by John Pallock. From : Adam Kuznia , Chief Customer Officer.

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19 Pieces of Advice Customer Success Mentors Would Give Frontline Customer Success Managers

ClientSuccess

Customer Success starts and ends with helping others realize value. 2) From : Vic Kasoff , Director of Customer Experience | Company : NarrativeDx | Location : Austin, Texas. Be yourself when trying to develop relationships. It can be exhausting to try and have a “work personality” and a “home personality.”

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12 Customer Success Best Practices That Can Positively Impact Your Work as a CSM

ClientSuccess

. ————————————————————————————————— 1) From : Vic Kasoff , Director of Customer Experience | Company : NarrativeDx | Location : Austin, Texas.