Achieve quick ROI on your CX: How small businesses innovate at scale
Zendesk
APRIL 2, 2021
Missouri Star Quilts set up skills-based routing for the phone system, so that experienced quilters talk through the how-tos on quilting techniques. Since adopting Zendesk solutions, the company has seen its answer rate for customer service calls improve by 30 percent to 95 percent, and its CSAT rating regularly hits 97 percent.
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