ECXO

MARCH 21, 2023

This can be done by analysing your customer feedback with data, voice of customer, customer retention, and sales growth. Set objectives and goals: Identify key objectives and goals for your customer experience program. This should align with your company’s overall business strategy.

Customer Experience Maturity Model 98

Customer Experience Maturity Model B2B CX Customer Experience 98

Hodusoft

AUGUST 16, 2023

Apart from providing internet services from its Manhattan facility, it also has offices in Newark in New Jersey, Brighton in Massachusetts, Newfield in Connecticut, and Burlington in Vermont. With multi-branch operations, the ISP needs to ensure seamless services for its customers and connectivity between locations.

Technology 52

Technology Technology Customer Retention Entertainment 52

Comm100

APRIL 25, 2018

When your customers only have to sit back and have everything done for them, they will definitely keep on coming back. Richmond Telephone Company is a small telco in a tiny town in Massachusetts. The Boston Globe named the tiny company “the industry antidote” to robotic customer service. Mitigates Customer Disloyalty.

Customer Loyalty 40

Customer Loyalty Touchpoint CRM Customer Service 40