Lightico

JUNE 6, 2024

Documents can either be internally generated and completed by customers or employees, or they can be any kind of document with information on it, such as bank statements, pay stubs, invoices, tax forms, basically any kind of document or image sent in by a customer.

AI 52

AI Unstructured Data Machine Learning Compliance 52

SurveySensum

MAY 14, 2024

Storing and analyzing customer feedback becomes not just an operational task but a strategic advantage when databases are tuned to listen to the voice of the customer. This feature transcends traditional data handling by weaving in qualitative insights.

Predictive Analytics 52

Predictive Analytics Data Entry Invoicing Engineering 52

1 to 1

APRIL 12, 2022

Think bots that imitate human work, such as data entry. RPA is quickly gaining popularity in both the front- and back-office to streamline operations and free-up customer-facing employees to focus on more meaningful customer interactions while also lowering cost to serve and improving customer satisfaction.

Contact Center 26

Contact Center Machine Learning Data Entry Invoicing 26

Hodusoft

DECEMBER 6, 2022

With the integration of CRM into the contact center, software agents can access customer data to understand them better before answering or picking up the call. It prepares agents for the conversation and accelerates the resolution process while raising customer satisfaction.

Contact Center 52

Contact Center Omnichannel CRM Data Entry 52