Experience Investigators

MAY 7, 2024

To succeed with AI, we need to know just enough about what’s happening, how we can get the best results, and how to protect our customers’ trust. To help you start or fine-tune your AI strategy, let’s explore the main things customer experience leaders need to know about AI and its close companion generative AI.

AI 52

AI Sentiment Analysis Artificial Intelligence Customer Experience 52

Aquire

SEPTEMBER 18, 2021

What is a customer experience strategy? A customer experience strategy is a holistic plan to increase customer satisfaction and engagement across all interactions with your brand, from discovery to post-purchase. What is the main goal? New customers? Apply AI technology. Entering a new market?

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Lumoa

SEPTEMBER 11, 2023

In the 1970s and 1980s, when the field was still in its infancy, customer experience was hardly a factor in determining which goods consumers bought. Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

In the 1970s and 1980s, when the field was still in its infancy, customer experience was hardly a factor in determining which goods consumers bought. Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

SugarCRM

OCTOBER 24, 2023

However, with recent technological advancements, Artificial Intelligence (AI) and Machine Learning (ML) capabilities have become infused in all sorts of tools, and CRMs are no exception. Today’s CRM tools have been infused with predictive analytics and machine learning capabilities. Generative CRM: What Is It?

CRM 26

CRM AI Invoicing Predictive Analytics 26

Zendesk

SEPTEMBER 5, 2023

Customers expect seamless and personalized interactions that can keep up with the fast-paced, interconnected landscape of today’s digital world. Businesses are delivering on these expectations by embracing omnichannel technology—the integration of communication channels into a single interface. Approach data collection similarly.

Contact Center 52

Contact Center Omnichannel Social Media AI 52

SugarCRM

MAY 16, 2023

In order to thrive in today’s hyper-competitive market, we’ve compiled a list of 7 core automation features every CRM needs to deliver the experiences your teams and customers aim for. Sales Automation Sales automation features inside a CRM are the main block of managing and automating sales-related operations.

CRM 29

CRM Sales Predictive Analytics Omnichannel 29

SugarCRM

MAY 16, 2023

In order to thrive in today’s hyper-competitive market, we’ve compiled a list of 7 core automation features every CRM needs to deliver the experiences your teams and customers aim for. Sales Automation Sales automation features inside a CRM are the main block of managing and automating sales-related operations.

CRM 26

CRM Sales Predictive Analytics Omnichannel 26

Callminer

OCTOBER 22, 2019

Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. There are two main reasons for outsourcing, and two types of call centers that can meet those needs. Time to Consider a Call Center Service , CO—; Twitter: @USChamber.

Contact Center 203

Contact Center Healthcare AI Sales 203

Lumoa

MARCH 20, 2018

According to Accenture , 85% of customer interactions will be managed with AI by 2020. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Intercom, Inc.

APRIL 15, 2021

Automation is a great way to improve your workflows and customer satisfaction, but only if it makes the customer journey easier. I’m seeing a lot of people and companies out there who are essentially patching their lack of strategy with an abundance of technology. Stop automating everything.

AI 118

AI Start-ups B2B Predictive Analytics 118

Lumoa

MARCH 20, 2018

According to Accenture , 85% of customer interactions will be managed with AI by 2020. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64