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Digital Transformation: What is it? 10 Successful Big Brand Examples

Aquire

Digital transformation happens when companies adopt digital technologies to create innovation, improve business processes, and offer better value to their customers. True digital transformation takes place across two distinct dimensions: Integration of digital technology. United Airlines meets customers wherever they are.

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30 Chatbot Statistics That Will Define Customer Experience in 2021 and Beyond

Aquire

You may know this already: the adoption of chatbots has been steadily on the rise for years now, as they’ve been helping businesses — not only increase conversions and sales — but also improve customer experience and customer satisfaction. . Why do customers love chatbots? MIT Technology Review ). Salesforce ).

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How Customer Experience is shaping during COVID-19 with ‘New Normal’

SurveySensum

With this new AI-powered virtual experience, Amazon customers can now try on thousands of lipstick products, save photos on their devices to share with friends and ultimately purchase with greater confidence. The power of automated technology will transform the in-store shopping experience. Meet your customers where they are.