Zendesk

SEPTEMBER 27, 2022

This is an extraordinarily difficult season of travel,” Marc Casto, president of leisure brands in the Americas for Flight Centre Travel Group, told The Washington Post. Create better CX with omnichannel service. Omnichannel CX is a strategy that creates connected and consistent customer interactions across channels.

CX 52

CX Social Media Transportation Omnichannel 52

Aquire

DECEMBER 16, 2021

Loyal customers offer you a whole range of benefits far beyond simply increasing the frequency and amount of money customers spend on your products or services. For example: Loyal customers become advocates for your brand — sharing and promoting your business via word-of-mouth on social media and beyond.

Customer Loyalty 98

Customer Loyalty Social Media Omnichannel Customer Journey Map 98

Zendesk

MARCH 3, 2021

Achieving your ideal customer service results starts with clear objectives. The acronym, originally released in a 1981 article by Director of Corporate Planning for Washington Water Power Company George T. The same tactic can apply to customer service goals. Say, for example, the goal is to offer omnichannel support.

Customer Service 59

Customer Service CRM Omnichannel Social Media 59

SurveySensum

JULY 14, 2020

Lynn Hunsaker – CXPA Board, Customer Experience Leader, Trainer, Author . Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customer satisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132