Taylor Reach Group
MAY 14, 2019
There was a time where video games were purchased, played and completed with no reason to interact with their creators. Post-purchase interaction with the game developers or publisher was limited to a P.O. Gone are the days when you bought a game, took it home, played it until it was done and then moved on to something else.
Inside Customer Service
AUGUST 26, 2021
Advanced techniques are one of the top requests I receive as a customer service trainer. Customer service professionals who master the basics will always do well. You can build these skills by taking my LinkedIn Learning course, Customer Service Foundations. Customer service is the same way.
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Doing CX Right
MARCH 12, 2023
Evan Kirstel, an expert analyst in disruptive technologies, and Stacy Sherman discuss how you can transform customer experiences with generative AI to achieve service efficiency while maintaining human empathy. The post The Future of Customer Service: How Generative AI is Changing the Game appeared first on Doing CX Right.
Aquire
SEPTEMBER 20, 2021
Unless you think carefully about it – and make sure customer service reps are available to respond with reasonable speed – you could leave your customers waiting and unhappy. So, the question arises: is live chat beating chatbots in the customer service game? With chatbots, it’s a completely different game.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. Don't miss this exclusive event!
Doing CX Right
OCTOBER 10, 2022
Allan Stein, Jr, who has worked with 2-time NBA Finals MVP Kevin Durant and other superstars, reveals leadership strategies that elite athletes use to perform at world-class levels that you can do to level up customer service experiences.
CX Accelerator
OCTOBER 26, 2019
In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Clearly, I had what Rachelle Dever , a thought leader in customer experience, calls “emotional affinity” with basketball. Others collect travel experiences, dolls, toys, electronics, video games.
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