InteractionMetrics

APRIL 16, 2024

Whatever you promote about your company sets up what customers expect. For instance, if your website bellows that customer care is one of your core priorities, then naturally, customers will expect above-average customer service. Also, determine if this varies by customer type. But it’s how we grow.

Customer Experience 52

Customer Experience Mystery Shopping Net Promoter Score AI 52

InteractionMetrics

DECEMBER 8, 2023

You are undoubtedly familiar with the Net Promoter Survey, so you may be tempted to use it for your customer feedback. However, even the originators of NPS acknowledge that it’s not the best question and metric for every aspect of the customer journey. What methods best match what you need to know?

Customer Feedback 52

Customer Feedback Construction Mystery Shopping Net Promoter Score 52

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132