Remove Customer Service Remove Omnichannel Remove Structured Data Remove Transportation
article thumbnail

The opinion of 6 experts on the future of contact centers in a post-corona world

Steven Van Belleghem

Nobody is arriving late because they were stuck in traffic or the public transport was delayed. Future of customer contact. The last few weeks have shown us that customer contact plays a crucial role in the relationship between companies and customers. Certainly the human touch has grown more important.