Customer Service Sentiment Analysis Social Listening VOC 
SurveySensum
SEPTEMBER 19, 2022
What is the voice of the customer (VOC)? How does the voice of customer help businesses? Integrate insights from customers into decision-making. Reduce customer churn. Build social proof with positive reviews. Encourage customers to co-creation. Improves customer service. Social media.
SurveySensum
SEPTEMBER 14, 2020
Make their jobs easy with intuitive technologies such as social listening tools, role-based dashboards, seamless workflows, and more. Make sure they empathize with your customers. They don’t know what their customers are going through in the current times. Social media listening tools: .
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