Customer Bliss
MARCH 9, 2018
Over the past 2 years, I’ve had the pleasure of interviewing numerous CCOs and CX leaders for my podcast, The Chief Customer Officer Human Duct Tape Show. I’ve noticed that within this collection of interviews, quite a few of my guests have represented the healthcare industry.
Customer Bliss
JANUARY 4, 2019
Alan shared the unique situation that placed him in this position at Cedars-Sinai, his prior experience in the healthcare industry, and the extensive work he’s done to define his newly created role. Healthcare is Complex, Try to Understand the Big Picture. CustomerExperience #CX Click To Tweet.
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Customer Bliss
JULY 25, 2017
Geeta Wilson is the VP, Consumer Experience – Enterprise Transformation at Humana, where she’s been since late 2013. Episode Overview. In this episode, we primarily discuss how and when to know an organization is ready for customer-driven change.
Customer Bliss
OCTOBER 25, 2018
In this podcast, I’m expounding on this concept and revisiting conversations from two CX leaders who have united their organizations to conduct a CX transformation led by a specific purpose and mission that enhances the overall experience. . He realized that his calling was to serve in healthcare.
Customer Bliss
MARCH 22, 2018
As the going gets rough and you’re in the trenches with CX transformation, this list will be a friendly reminder with advice to help keep your head in the game. Transforming CX in Financial Services, with Claudiu Coltea. Transforming CX in Financial Services, with Claudiu Coltea.
SurveySensum
JULY 14, 2020
He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. Becky (Lisson) Roemen – Manager of CX Solutions and Consulting at Avtex Solutions, LLC.
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