Qualtrics

FEBRUARY 18, 2020

Dr. Brian Galla from the University of Pittsburgh will share key insights from his work on social media and self-control in the classroom. Join Moira Dorsey to learn how to build your CX roadmap and plan your path to CX maturity. The end of the one-size-fits-all approach to CX. But why the slow progress?

Education 29

Education Government Social Media Healthcare 29

Customer Bliss

FEBRUARY 21, 2018

Build A Culture That Supports “Wiggle Room” You may know from some of my social media and blog posts that I’m a fan of Southwest Airlines. CX #CustExp #PowerofMoments Click To Tweet. CX #CustExp #PowerofMoments Click To Tweet. He lives in Durham, North Carolina. Increase Positive Variance.

Social Media 67

Social Media CX Retail Customer Experience 67

Beyond Philosophy

SEPTEMBER 21, 2016

Guests began complaining of discrimination on social media, a North Carolina host was banned from the site after making racist remarks, and a federal discrimination lawsuit was filed. Share your thoughts in the comments box below. Bewildered? Latest Updates on Tipping.

Social Media 167

Social Media Engineering Customer Experience CX 167