CXM New York NPS Social Media 
Shep Hyken
MAY 2, 2022
Britany’s definition for CXM is A system of strategies focused on boosting customer satisfaction and engagement.” She shares the benefits of a good CXM and the potential losses from a bad CXM. Break the Nps Plateau: Create a Culture of Customer Experience by Chris Albertson, Andrew Robertson, and Anson Vuong.
SurveySensum
JULY 14, 2020
A New York Times and Wall Street Journal bestselling author, Shep Hyken is the Chief Amazement Officer of Shepard Presentations. He has been featured in The Economist, Social Media Today, Computerworld, BizTech Magazine, and many others and has contributed to books on Customer Service, Social Media, and IT Change Management.
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