Education Predictive Analytics Social Media Technology 
ECXO
JULY 26, 2023
Real-time data analytics and CDP adoption are gaining traction in Europe and across the globe IT leaders last year told IDC that investing in technology to achieve real-time decision making was a top priority. Leverage predictive modelling Leveraging predictive models helps you anticipate customer behaviors and preferences.
Fonolo
MAY 23, 2023
Hyper-personalization in the contact center is a customer experience strategy that uses advanced technologies and data analytics to deliver tailored interactions. Real-Time Analytics Use advanced analytics tools to process and interpret data in real time, enabling dynamic personalization during customer interactions.
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Comm100
DECEMBER 12, 2023
With a suite of automation software, from Gen AI to AI voice bots – combined with live chat, email, SMS, social media and more – organizations deliver the perfect balance of human and bot engagement that increases capacity while enhancing CX. However, disconnected channels create disconnected communication.
SugarCRM
MAY 21, 2024
The manufacturing industry may involve some of the most complex processes in multiple areas, from raw material management to the supply chain to resources and technology. Thus, demand forecasting has several challenges that can be overcome with a healthy dose of predictive analytics , ERP, and CRM data.
Lumoa
FEBRUARY 9, 2023
The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Social Media You might be wondering why social media is on the list.
Helpt
FEBRUARY 14, 2024
This data comes from various sources, including social media, transaction records, and IoT devices, offering a goldmine of insights for those who can harness it. Diagnostic Analytics : Moving a step further, diagnostic analytics seeks to understand why something happened.
Aquire
SEPTEMBER 18, 2021
Then try to find the answer to these questions: What technology, people or processes do we need? Steve Jobs was an advocate of “beginning with the customer experience and working backward to the technology”. Practice social listening. Social media is where customers are usually the most honest and vocal.
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