Occupancy Rate vs Utilization Rate: What’s the Difference?
Fonolo
MAY 31, 2022
When it comes to the contact center, determining occupancy rate is another ball game. Social event-planning. In that case, numbers like daily rate, rooms occupied, length of stays, and the total number of rooms would be important. Some tasks to keep in mind are: Training sessions. Coaching one-on-ones. Team meetings. Interviews.
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