5 companies that crossed industry lines to create better customer experiences
Steven Van Belleghem
NOVEMBER 10, 2020
Their innovation allowed them to bypass one of the biggest problems of 21 st century telco’s: the dumb pipe syndrome, where the operator’s network is being used simply to transfer bytes between the customer’s device and the Internet, without ‘owning’ any data or really understanding their customers anymore. Fuji in Japan.
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