Beyond Philosophy

MAY 24, 2017

When Centerplate, a hospitality company that serves stadiums and ballparks nationwide began looking at data on ballpark attendees , it found that season ticket holders might only go to 17 games out of more than 80 on the schedule. The companies in charge of the food concessions started paying attention to what game goers want.

Gaming 137

Gaming Sports Hospitality Hospitality 137

Experience Investigators

JULY 26, 2022

The more we treat CX as a team sport, the more likely it is for us to achieve meaningful outcomes for both our customers and our organizations. Remember: The more we treat CX as a team sport, the more likely it is for us to achieve meaningful outcomes for both our customers and our organizations. You can do this!

CX 52

CX Sports Customer Journey Map Hospitality 52

Neosperience

FEBRUARY 27, 2023

At the crossroads between natural scenic attractions , the presence of sports facilities and walking routes, and the emotional resonance of material culture and traditions, mountain communities represent a popular destination for many Italians in both the winter and summer seasons.

Innovation 52

Innovation Technology Technology Artificial Intelligence 52

Totango

AUGUST 21, 2020

Customer Success Is a Team Sport . The hospitality platform SevenRooms needed to pivot to help restaurants affected by COVID-19. They now keep hundreds of thousands of customers engaged with relevant communications and easy-to-use self-service options and have an NPS of more than 70. Case Study: SevenRooms.

NPS 78

NPS Sports Customer Retention Sales 78

Intercom, Inc.

OCTOBER 29, 2019

In a prior job at a hospital software and services firm, I segmented our customers who were medical practices by primary care versus specialty. Customer segmentation is a team sport. We use data in Intercom to understand our customers’ behavior in the product.

B2C 184

B2C Finance Engineering Sales 184

Qualtrics

JULY 15, 2020

While most organizations look at measures like new cases, hospitalizations, and testing rates, it is equally important to understand perceptions—how people feel. Did they feel confident going shopping again, attending a sporting event, eating at a restaurant, voting in a polling place — or returning to the office? Live events.

Sports 36

Sports Transportation Hospitality Hospitality 36

Steven Van Belleghem

SEPTEMBER 15, 2020

Like French sporting goods retailer Decathlon, which converted its Easybreath snorkeling face mask into an emergency ventilator mask. Last, but not least, customers increasingly expect retailers to act sustainably and ethically and we do see an increased amount of industry players catering to that need.

Retail 59

Retail E-commerce Machine Learning Entertainment 59

Qualtrics

FEBRUARY 17, 2021

Almost one year has passed since the sports world went dark overnight as a result of the COVID-19 pandemic — and everybody is still adapting. We wanted to make sure fans were getting the full Southern hospitality experience,” said Parker. “We Originally published on Forbes.com. What scored high? What scored low?

Sports 26

Sports Hospitality Hospitality Start-ups 26

Intercom

MAY 4, 2023

You know all of this from hospitality – I know all of it from business to business.” A good hospitality example is when someone comes in at 2:00 PM and still wants to have breakfast, but they’re setting up for lunch. ” Now, the couple were good sports. Does never work for you?”

Customer Service 52

Customer Service Start-ups Hospitality Hospitality 52

SurveySensum

MAY 20, 2020

Hospitals quickly implement new technology to better support their personnel, and banks processing small business loans in record time. Hydrants drink packs infuse electrolytes into your beverages without all the added sugar that comes with sports drinks. Industries response on COVID outbreak.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Intercom

JUNE 2, 2022

Elizabeth currently leads Strategy and Research and Development for Service & Hospitality at Chick-fil-A and has been a professional speaker for over a decade. As someone said one time, “We might be up by 10, but we’re going to play like we’re down by 20 as though it’s a sports game.”

Customer Experience 111

Customer Experience CX Start-ups Innovation 111