Innovation, Omnichannel, Outlook and Real Estate

Workforce Management for the 21st Century: Helping Deliver a Great CX

DMG Consulting

SEPTEMBER 7, 2023

AI Continues to Drive Innovation Artificial intelligence continues to make a huge contribution to WFM solutions. These solutions are cloud-native and built from the ground up to support omnichannel environments. The majority of contact centers allow work-at-home and hybrid schedules, as this allows them to reduce real estate costs.

CX Contact Center Real Estate AI

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. She also worked for zavvie, a real estate marketing startup. Additionally, she works at the CU Boulder Real Estate Center. Kolin Porter is the Vice President, Product Innovation at Higher Ed Growth.

Contact Center

Contact Center Real Estate Start-ups Sales

Tech Customer Success

Workforce Management for the 21st Century: Helping Deliver a Great CX

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

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