Lumoa

JANUARY 15, 2024

This omnichannel approach gives companies a chance to have a one-to-one conversation with customers on their chosen platform. Leveraging Technology in Conversational Commerce While the majority of conversational commerce interactions take place between the customer and a human agent, technology is playing a more central role.

Customer Experience 83

Customer Experience Artificial Intelligence Net Promoter Score Touchpoint 83

CommBox

OCTOBER 18, 2023

By leveraging NLP (Natural Language Processing), NLU (Natural Language Understanding), and ML (Machine learning) technologies, conversational AI understands customer intents and provides relevant responses based on existing knowledge from its database. However, generative AI isn’t here to replace conversational AI.

AI 98

AI Customer Service Artificial Intelligence Omnichannel 98

Execs In The Know

APRIL 8, 2022

Technology changes impact all facets of a business. While contact centers are increasingly turning to Artificial Intelligence (AI) applications for a variety of reasons, these technologies are not a silver bullet for everything, nor are they a complete solution for a specific problem set. Operational Challenge #1: Maintaining Staff.

Contact Center 98

Contact Center Artificial Intelligence AI ML 98

Aquire

JULY 1, 2021

Conversational AI today is probably the closest technology has come to mimicking human interactions. If you want to know more about this technology, start here; our beginner’s guide will cover these essential aspects of conversational AI: What is conversational AI? The technology behind conversational AI. Machine learning (ML).

AI 125

AI Artificial Intelligence Machine Learning ML 125

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. However, it is advisable to rely on it only in certain situations.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

SugarCRM

FEBRUARY 7, 2023

Fortunately, advancements in technology have come to the aid of organizations in the form of modern sales solutions. IBM identified a series of factors that make CX executives eager to adopt AI within their organizations, improving CX being one of the main reasons. ML also plays a role here. What Is Guided Selling?

CX 26

CX B2C Engineering B2B 26

SurveySensum

MAY 20, 2020

The power of automated technology will transform the in-store shopping experience. But really, it’s meant to make all this new technology seem less intimidating. Use of omnichannel to listen and engage customers. The use of technologies like Zoom, Google Meet, GoToWebinar is very effective to keep in touch with customers.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52