CSAT.AI

MARCH 27, 2023

Social listening and behavioral analysis are helpful too. In addition, customer service managers should be aware of the three main types of customer needs: functional, social, and emotional. Automated QA and sentiment analysis give leaders and agents insight into what is working and what needs improvement.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

SurveySensum

SEPTEMBER 25, 2023

SurveySensum can help you design, set up, and distribute customer surveys via various channels, including email, social media, WhatsApp, and more. Social Media Engagement: You can gather a lot of information without even asking a single question to the customer. By monitoring social media engagement.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

SurveySensum

SEPTEMBER 14, 2020

Customers prefer to interact digitally across social media channels, chats, or apps than on calls. The number of website traffic, online transactions, and social media engagement have increased. Digital has become the new channel of interaction amongst the customers. . Empower them to handle 5x growth.

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59