InteractionMetrics

APRIL 16, 2024

In an interview with The New York Times , Adam Grant said, “The feeling that something is uncomfortable is a signal that you’re about to learn something new.” Instead, examine your customer experience from multiple angles. He says, “Feedback tends to focus on how well you did in the past. But it’s how we grow.

Customer Experience 52

Customer Experience Mystery Shopping Net Promoter Score AI 52

Callminer

SEPTEMBER 5, 2017

Angela Megasko is CEO and President of Market Viewpoint, LLC , a market research firm specializing in mystery shopping. As the “Jane Bond” of the mystery shopping world, Angela helps clients ‘see their business through their customers’ eyes.’. These can run the business easily upwards of $30 an hour. Angela Megasko.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

InteractionMetrics

DECEMBER 8, 2023

For this second side of the customer experience, deep observations via usability testing, employee studies, mystery shops, and performance evaluations are best. The New York Times estimates that tens of millions of surveys are sent yearly.

Customer Feedback 52

Customer Feedback Construction Mystery Shopping Net Promoter Score 52

SurveySensum

JULY 14, 2020

A New York Times and Wall Street Journal bestselling author, Shep Hyken is the Chief Amazement Officer of Shepard Presentations. in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. LinkedIn : [link]. Website : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132