Fonolo

DECEMBER 5, 2018

In today’s call, CEO Chirico said: “We have expanded cloud by launching multi-tenant CCaaS, implementing a Master Agent model, growing our UCaaS public cloud to nearly 200,000 seats, and next week we will be launching a retail offer to compete in the SMB market.”. Voice-Powered Technology (VPT). Another big goal was around “openness”.

Contact Center 57

Contact Center Artificial Intelligence Predictive Analytics Social Media 57

SugarCRM

SEPTEMBER 10, 2024

Some may even use AI and predictive analytics for forecasting. Integration These types of CRM are versatile, working well across several industries including manufacturing , technology, and software. With a large customer base, they may rely on predictive analytics models that aren’t available in off the shelf CRMs.

CRM 26

CRM Invoicing Predictive Analytics Manufacturing 26

SurveySensum

NOVEMBER 23, 2023

It should blend effortlessly with your technology, workflows, and communications. In-built survey templates SurveySensum provides different types of in-built survey templates that let you create different types of surveys like NPS, CSAT, CES< SSI, Onboarding, etc – across different industries like Retail, SaaS, Fintech, etc.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. Learn more about Sprinklr’s AI-powered social listening tool.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Social Media You might be wondering why social media is on the list.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

SurveySensum

SEPTEMBER 2, 2024

Let’s scroll and discover the top trending AdTech trends used by ad networks and retail media. Ad Networks and Retail Media Ad networks and retail media allow brands to engage with customers based on shopper data at the point of purchase decision. 1st party data from retailers.

Artificial Intelligence 52

Artificial Intelligence Retail Gaming AI 52

SurveySensum

MAY 2, 2024

Take TechStore, a tech retailer whose social media was ablaze with complaints about their clunky, outdated POS system. Lines snaked around stores, social media exploded, and Ben & Jerry’s proved that customer voices weren’t just heard. ” The result? A viral sensation.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

Zendesk

SEPTEMBER 5, 2023

Businesses are delivering on these expectations by embracing omnichannel technology—the integration of communication channels into a single interface. If a customer reaches out via social media, an agent can promptly respond because they don’t have to check each individual platform throughout the day.

Contact Center 52

Contact Center Omnichannel Social Media AI 52

Lumoa

SEPTEMBER 11, 2023

With the rise of the internet and communication technology, customer experience began to receive attention in the 1990s, and today, we live in a time where customer experience is paramount for every company. Digital technology makes gathering inputs from large sample groups of customers a simple matter of sending out emails.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

With the rise of the internet and communication technology, customer experience began to receive attention in the 1990s, and today, we live in a time where customer experience is paramount for every company. Digital technology makes gathering inputs from large sample groups of customers a simple matter of sending out emails.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Why is NPS ® going up or down? It's simple.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Why is NPS ® going up or down? It's simple.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64