Lightico
MARCH 23, 2022
These tasks can include binding coverage, underwriting, settling claims, and appointing retail agents in a certain region. Insurance MGA’s, or Managing General Agents, perform many tasks that typical insurance companies normally handle. But what is an MGA, and how can it be helpful to an insurance company?
Customer Experience Matrix
APRIL 1, 2020
Retail Behavior Data Adobe this week launched their Digital Economy Index , a long-term project that gained unexpected immediate relevance. Customer Data Platform vendor Amperity reported a less rosy result in its COVID-19 Retail Monitor , which draws data from Amperity’s retail clients. Retail foot traffic tracker Placer.ai
Service Quality Institute
APRIL 11, 2022
Very few people know the cost of a defection so if you have a bank, retail store, gym, hair salon, or thousands of other businesses what is the real cost of losing a customer? This week I have been in Hilton Head Island, South Carolina. If you have a monopoly “I am sorry” is fine. They are in essence a monopoly.
Expert insights. Personalized for you.
52 
Let's personalize your content