Execs In The Know
APRIL 12, 2024
The right transcription and summarization technology can deliver: Automated Summaries: Big Benefits Across the Board Generative AI summary solutions offer a multitude of advantages that can transform your contact center business operations. You may have a data swamp of all of your past interactions.
Sprinklr
JULY 12, 2021
We were selected as one of 100 top organizations due to our focus on creating an enriching workplace where professionals innovate, learn, and grow by working with cutting-edge technologies. These professionals wake up every day excited to work at Sprinklr for a number of reasons: Career Growth.
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Intercom, Inc.
FEBRUARY 13, 2020
As the SaaS industry enters a new decade, marketing technology continues to command a huge chunk of companies’ expenditures – more than a quarter of the total budget, according to Gartner. Here we are in 2020 with much better data collection than we’ve ever had.
Confirmit
JUNE 6, 2018
Confirmit Genius is an advanced Text Analytics platform that uses the latest Machine Learning technologies to help you draw meaning from unstructured content. For example, combining unstructured feedback with structured data from surveys can provide insight into the ‘why’ behind the customer/consumers’ survey responses.
Taylor Reach Group
SEPTEMBER 29, 2020
The path to contact center modernization has never been straightforward when it comes to its navigating technology infrastructure. The Contact Center Stack is the principle set of technology that powers successful centers. by JD Fairweather. To avoid this trade-off, an understanding of the Contact Center Stack is necessary.
Zendesk
FEBRUARY 10, 2022
Consumer expectations are increasingly rising, and the world of technology is constantly evolving—making it difficult for business leaders to keep up. Set up tools for collecting customer data. Structured data is quantitative information such as names, geolocations, and credit card transactions.
DMG Consulting
FEBRUARY 25, 2019
To be sure, speech analytics has leveraged core AI technologies—natural language processing (NLP), natural language understanding (NLU), neural networks—to varying degrees for years, so many speech analytics vendors are justifiably calling what they do a form of AI. But this is just the beginning. What’s Next.
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