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And the winners are…congratulations to our LISTEN 2021 Award recipients!

Callminer

We recently announced our LISTEN 2021 Award winners, including seven LISTEN 2021 Analyst Award winners, and Top Partner and Top Customer of the Year. Read the blog to learn about the recipients.

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Congratulations to our LISTEN UK 2021 Award winners!

Callminer

During the CallMiner LISTEN UK 2021 Virtual Series, we had the honor of announcing the LISTEN UK 2021 Award winners. Read more about the successes of African Bank, British Gas and Hoist Finance UK.

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25 Call Center Technology Trends to Watch in 2021

Callminer

Read this blog to learn about the 25 top trends for 2021 in call center technology.

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Top 10 Customer Service Stories of 2021

Shaun Belding

The Top 10 Customer Service Stories for 2021 This year’s Top 10 Customer Service Stories for 2021 is kind of special for us, as it represents a rebound from the previous year where positive stories were few and far between. The Bad News The bad news is that 2021 picked up where 2020 left off […].

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Feedback: The Secret to Innovating Your Product Development Process

Speaker: Liz Love, Chief Commercial Officer at ProdPad

November 3, 2021 at 9:30 am PDT, 12:30 pm EDT, 4:30 pm GMT The various ways product feedback solves these problems. Ways to introduce feedback mechanisms. Processes that will make a Product Managers Day easier. This is an exclusive session you don't want to miss!

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10 Customer Service Stories of 2021

Shaun Belding

The Top 10 Customer Service Stories for 2021 2021 picked up where 2020 left off in terms of being a tough year. The impact on customer service was no different If you are looking to improve your customer service for 2020, you needn’t look any further than these 10 fantastic customer service stories from 2019 […].

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2021 Gartner® Hype Cycle™ for Natural Language Technologies

Uniphore

Its 2021 Hype Cycle for Natural Language report focuses on the latest, critical NLT innovations and how IT leaders should explore and integrate each of these capabilities into their technology stack. The post 2021 Gartner® Hype Cycle™ for Natural Language Technologies appeared first on Uniphore. and/or its affiliates in the U.S.

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How to Evaluate and Implement Customer Feedback Into Your Product Roadmap

Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo

December 16, 2021 at 9:30 am PST, 12:30 pm EST, 5:30 pm GMT. How to manage customer feedback and utilize it. Different applications that will help implement your feedback into your roadmap. This is an exclusive session you don't want to miss! Use Product Management Today’s webinars to earn professional development hours!

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The Importance of Having Strong Decision Agility in Your Product Development Process

Speaker: Emily Tate, Managing Director at Mind the Product

December 9th, 2021 at 9:30 am PST, 12:30 pm EST, 5:30 pm GMT In this talk, Emily Tate, Managing Director at Mind the Product will unpack how we make decisions as product people, including: How to evaluate different types of decisions. Understanding the inputs and evidence you need at different levels.

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Roadmaps Are Dead! Long Live Roadmaps!

Speaker: Bruce McCarthy, Co-Author of Product Roadmaps Relaunched and Founder of Product Culture

November 9, 2021 at 9:30 am PDT, 12:30 pm EDT, 4:30 pm GMT What an effective roadmap is and is not. The 5 components of a good roadmap. How to gain alignment on your roadmap. This is an exclusive session you don't want to miss!

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How a Strong Customer Engagement Strategy Can Improve the Usability of Your Product

Speaker: Hannah Chaplin, Director, Product Marketing at Pendo and Esther Edel, Product Operations Analyst at Pendo

October 20, 2021 at 9:30 am PDT, 12:30 pm EDT, 4:30 pm GMT In this webinar you will learn: What an In-App Guide is and why you should use them. Mobile app best practices. Common mobile app mistakes to avoid. This is an exclusive session you don't want to miss!

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How to Work with Your Customer Success Team to Create a Great Product Feedback Experience

Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo

December 2, 2021 at 9:30 am PST, 12:30 pm EST, 4:30 pm GMT Why empowering customer success teams saves you time and builds strong relationships. How to find the right level of transparency for customer-facing product updates. This is an exclusive session you don't want to miss!

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2021 Community Predictions

What does 2021 have in store for the community profession? What impact has the global situation had on the community and what can we expect moving forward into 2021? This year's annual Community Predictions will provide you with everything you need to know to succeed in 2021. 7 key trends to expect in 2021.

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2021 State of Customer Service Experience Report

The Northridge Group's State of Customer Service Experience report provides a clear message to businesses. Today’s consumers are shopping online more now than ever, but find the service experience inadequate. 63% of customers tried digital apps and tools for the first time and 75% will continue to prefer digital apps post-pandemic.

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How Customer-Centric Feedback Loops Can Evolve Your Product Process

Speaker: Nickey Skarstad, Director of Product at Duolingo

November 18, 2021 at 9:30 am PDT, 12:30 pm EDT, 4:30 pm GMT The best ways to decipher different types of feedback. Different frameworks for how/when to apply feedback. This is an exclusive session you don't want to miss!