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Contact Center Software to Be a $48 Billion Market by 2029, FMI Says

Smart Customer Service

FMI expects the worldwide contact center software market to grow at a rate of 10.8 percent for the next seven years and on-premises solutions to continue their dominance.

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AI Chatbots are Improving Customer Experience Faster than Expected

Comm100

According to reports, the machine learning industry will reach nearly $210 billion by 2029, and AI chatbots are partially responsible for fueling this growth. An AI chatbot can comprehend human language, whether spoken or written and generate responses accordingly.

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Top Retail Customer Experience Trends to Watch in 2023

SurveySensum

Elevating Customer Journey With Phygital Experiences According to a survey conducted by Statista on Retail Technology , the global market of such virtual fitting rooms would climb up to 15 billion USD by 2029. Imagine stepping into a store where the physical and digital worlds collide, creating an extraordinary interactive experience.

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A Complete Guide to Session Initiation Protocol (SIP)

Hodusoft

billion by 2029. In 2022, it stood at USD 14.69 billion and is expected to touch USD 16.49 billion in 2023, growing at a compound annual growth rate of 12.3 It’s expected to reach USD 23.98 This blog post discusses everything about SIP and everything related to it, including what is Session Initiation Protocol, VoIP, and more.

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51 Amazing Chatbot Use Cases By Industry and Function

Aquire

According to an article in the Verge, Ray Kurzweil, futurist and Director of Engineering at Google, predicts that bots will become steadily smarter: “If you think you can have a meaningful conversation with a human, you’ll be able to have a meaningful conversation with an AI in 2029.”. The future holds great things for virtual assistants.

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How to Enhance CX in Retail With Customer Feedback?

SurveySensum

Use similar image An interesting stat from Statista forecasts the global market of such virtual fitting rooms would climb up to 15 billion USD by 2029. These are called smart fitting rooms. All the more reason for you to consider optimizing your retail customer experience.

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