How Contact Center Software Help Insurance Companies in Enhancing CX?
If you’re an insurance service provider, then you must know this. The key to success for your business doesn’t just lie within your insurance policies but also in the experience you provide to your customers. But most insurers overlook customer experience while providing services to their customers. Here are some stats.
As per a study, 46 percent of respondents asserted that customer experience is one of the most important factors when choosing an insurance provider. The same research found that almost the same percentage of customers said that lack of communication was their biggest challenge while interacting with insurers.
A new Emplifi study found that 42 percent of customers value seamless omnichannel communication to communicate with insurers using multiple devices and channels. But only 11 percent of decision-makers in the insurance industry focus on omnichannel experiences to deliver quality experiences for customers.
With nearly three-fourths of customers expecting insurance companies to leverage new technologies for better communication, the need for cutting-edge tools such as omnichannel contact center software is needed more than ever before.
At HoduSoft, we have provided many insurance companies with high-quality omnichannel contact center software and helped them enhance customer experience. In this blog post, we have discussed what benefits insurance companies can get by leveraging omnichannel software and how they can choose reliable and effective software.