Elevate your customers’ experiences with our ticketing integrations
Easily connect your ticketing platform to directly engage with dissatisfied customers, initiate service recovery and reduce churn
As you collect feedback, you’ll likely reach out to your customers for further engagement. It may be to better understand their feedback. If they've had issues with you, it may be to get their issue resolved.
If you use a ticketing software, you can bring this feedback and subsequent discussions into all the conversational history you’ve had with a customer.
Connect to your ticketing platform through ‘Integration settings’ on the left-hand menu and ‘Tickets’ on the right-hand list.
We currently support integrations with Freshdesk, Infobip (conversations), Slack, Zendesk and Zohodesk. Clicking on any icon brings up a how-to guide on the right-hand side to walk you through the setup.
Once set up, our platform will automatically create tickets for you if you receive feedback from disgruntled or unhappy customers.
