10 examples of greetings which should be added to your canned responses
Provide Support
JUNE 10, 2024
Meticulously crafted canned responses open the door to effectiveness and efficiency in your customer service operations. Find out how to use them.
Mon.Jun 10, 2024
73 
AI transforms VoC analysis for Flight Centre
CX Network
JUNE 10, 2024
How Flight Centre is using AI to analyze and respond to structured and unstructured customer feedback
Join 20,000+
Insiders
Sign Up for our Newsletter
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Trending Sources
Understanding the What, Why, and How of Open-Ended Survey Questions
SurveySensum
JUNE 10, 2024
Why did Mark give the score ‘5’ on your CSAT survey? What Rachel disliked about the customer service? Open-ended survey questions are the key to answering these questions! Open-ended survey questions are your gateway to rich, detailed insights directly from your respondents. Unlike closed-ended questions that restrict answers to predefined options, open ended survey questions give participants the freedom to express their thoughts, feelings, and experiences in their own words.
Five insights on the State of CX in 2024
CX Network
JUNE 10, 2024
As our flagship research is published, five CX leaders share their outlook for CX over the next 12 months
From Curiosity to Competitive Edge: How Mid-Market CEOs Are Using AI to Scale Smarter
Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage
This session will walk you through how one CEO used generative AI, workflow automation, and sales personalization to transform an entire security company—then built the Zero to Strategy framework that other mid-market leaders are now using to unlock 3.5x ROI. As a business executive, you’ll learn how to assess AI opportunities in your business, drive adoption across teams, and overcome internal resource constraints—without hiring a single data scientist.
Are Your Employees Empowered?
Service Quality Institute
JUNE 10, 2024
Are your employees empowered to make decisions on the spot in favor of the customer? Your single goal should be to have over happy customers. Too many things go wrong each day. You want your employees to understand they are in customer service and their number one responsibility is to take care of customers. If they fall in love with you your competition is dead.
Let's personalize your content