Platform
The Puzzel CX platform.
Packages
Our packages give you the flexibility to choose the right mix of channels, functionalities and tools.
Our CX platform
The CX platform that empowers your agents and delights your customers.
Individual products.
Contact Centre
Meet your customers where they are and resolve queries, faster.
Self-Service Automation
Boost efficiency and transforms the customer experience.
Workforce Management
Elevate team performance with simplified workforce management.
Case Management
Manage your customers’ messages in one place.
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Platform.
All items
Platform.
The Puzzel CX platform.
Packages
Our CX platform
Individual products.
Contact Centre
Self-Service Automation
Workforce Management
Case Management
Enhancing capabilities:
Training Optimisation
Customers.
Resources.
All items
Resources.
Blog
About.
All items
About.
About us Partners Contact us
en
Danish Norwegian Swedish
Join the 10.00 active users
and start improving your customer service now.
Start now
To all products

Self-Service Automation.

When your contact centre runs smoothly, your team is empowered to deliver superior service. Our Self-Service Automation boosts efficiency and transforms the customer experience - helping your customers reach a satisfactory resolution even faster.

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Self Service Automation

Trusted by over 1.000+ organisations around the globe.

Maximise operational efficiency and help your
customers resolve their issues faster.

Increase self-service rates
The volume of customer enquiries is at an all-time high. Our platform keeps you ahead by automating operations through a seamless blend of self-service and human-assisted channels.
Personalise every conversation
Empower your customers with improved self-service using contextualised suggestions. And, when needed, simply guide them from self-service to live conversations.
Boost your sales
Use click behaviour to identify customer intent and deliver proactive, contextual support that not only meets customer expectations but drives sales and conversions, helping your business grow.

Key features.

Control Centre
Simplify operational management and empower your managers with our Control Centre, the one-stop solution for running all self-service conversations in your contact centre. From a single dashboard, you can configure the rules of the Intent Engine, refresh the Knowledge Hub with the latest content and fine-tune your chatbot solution.
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BOT
Powered by conversational AI, our BOT delivers instant support and guidance through chatbot and voicebot solutions. It enhances self-service rates and customer experience with human-like conversations, giving personalised support in every interaction. When human support is needed, the BOT simply transfers the customer to an agent. Plus, our BOT comes equipped with a Generative AI co-pilot feature, for training and maintaining bots.
Case Management
Intent Engine
Unlock the full potential of your customers’ digital journeys with our Intent Engine. By tracking, monitoring, and analysing customer behaviour, clicks, and website navigation, you can anticipate when customers need help and offer proactive, personalised support. If needed, simply transfer the customer to an agent. The result? Higher conversion rates, higher first contact resolutions, and an improved customer experience.
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Knowledge Hub
Make it easy for your customers, partners and agents to find the information they are looking for with our Knowledge Hub. With cognitive search, it applies Generative AI to enhance the search for relevant information, significantly boosting self-service rates and minimising average handling time.
Automation
Reporting
Unlock the full potential of your self-service solutions with our comprehensive reporting tools. Our blend of intuitive dashboards and tailored reports offers a complete view of performance across all parts of your service, from individual workflows to KPIs. Dive into the data that matters and emerge with actionable insights that drive continuous improvement and strategic success.
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Unlock your team's potential with the Puzzel CX Platform.

Puzzel Self-Service Automation is part of the Puzzel CX platform, which combines Contact Centre as a Service with Self-Service Automation capabilities. This helps you consolidate all your contact centre technologies in a single platform, so you can focus on what matters most – providing delightful customer experiences, regardless of channel. 

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Fully integrated into your workflows
Discover all integrations available.
Your customers are always changing. We continuously develop our CX platform drawing from the experience of hundreds of businesses like yours, making sure you’re always a step ahead. Our Contact Centre platform lets you add new features or expand your operations as you grow, easily and simply.
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Making the most of AI and chatbots to elevate the customer experience

Frequently asked questions.

What is self-service for customer service?

Self-service for customer service refers to the provision of tools and resources that enable customers to address their own queries or issues without direct assistance from a support representative. It empowers customers to find solutions independently, typically through online portals, knowledge bases, or automated systems, thereby enhancing efficiency and customer satisfaction.

Does Puzzel use AI in its products?

Yes, Puzzel incorporates AI technology into its product offerings. AI plays a crucial role in improving various aspects of customer service, including intelligent routing, sentiment analysis, and automated responses. By leveraging AI algorithms, Puzzel enhances the efficiency and effectiveness of its solutions, ultimately delivering a more seamless and personalised customer experience.

What is Puzzel's Self-Service Automation and how does it work?

Puzzel's Self-Service Automation is a part of the Puzzel CX Platform and it's a solution designed to streamline customer support processes and empower users to resolve issues autonomously. It operates by utilising advanced AI algorithms to analyse customer queries, predict their intent, and provide relevant responses or guidance. Additionally, it leverages natural language processing (NLP) capabilities to understand and interpret customer inquiries accurately, ensuring a smooth and efficient self-service experience.

Why is self-service important?

Self-service is important for several reasons. Firstly, it enhances customer satisfaction by providing instant access to information and resources, thereby reducing wait times and frustration. Secondly, it boosts operational efficiency by diverting routine queries away from human agents, allowing them to focus on more complex or high-value tasks. Moreover, self-service can significantly reduce support costs for businesses, as automated systems require fewer resources to manage and maintain compared to traditional support channels. Overall, self-service is a key component of modern customer service strategies, offering benefits for both businesses and their customers alike.

Yes, I'd like to supercharge my organisation's customer experience with Puzzel.

Case Management
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