Changing The Rules Of The Retail Game

A warm welcome to the 12th annual CX Retail Exchange! A platform for customer experience leaders from across the retail and ecommerce space to come together for two days of insights, discussions, and the benchmarking of new era of customer excellence.  
 
When the event launched over a decade ago, there were no self-service check-outs, QR codes were non-existent, and same-day delivery was unheard of. Fast-forward to today and e-commerce spending via social commerce is expected to reach $100bn globally, retailers are battling decreasing customer loyalty, and many are struggling to balance varied demands for instant solutions and a want for human connection. It is an exciting time for retail with innovation at every fingertip, but simultaneously a tricky water to navigate for CX leaders who are seeing resources and budgets being cut in the wake of dwindling profits and uncertain futures. With doors closing, others are opening, and we are seeing evolution on the high-street and online, both placing experience and customer at the core of their operations as the seek adaptability.
 
Join the CX Retail Exchange to be a part of the next wave of retail excellence, and to define what customer experience holds “in store” as the constantly online customer decides which brands they will engage with, how they will do so, and where they will spend their money in 2024!

Interested in our CDO Exchange series?

If your CDO counterparts are interested in optimising their retail strategies, look no further! Click here to recommend your expert CDO peers to our 3rd annual CDO Retail Exchange, also taking place this July. Ensure your company is covered across all bases and is prepared for the next wave of retail innovation.
 

The Ultimate Guide to Mastering Chatbots

A CX Network report including real-world examples of how the State of Illinois, Cash App, William Hill and ASOS leveraged conversational AI to transform their total experience. 

Customer Loyalty and Engagement: Standing Out in the Current Consumer Climate

In an exclusive discussion with CX minds at New Look and Look Fabulous Forever, the #CXRetail team asked key questions around standing out from the crowd and engaging with the customer on a meaningful level.

CX Retail Exchange Post Event Report 2022

Including audience statistics, top five takeaways, testimonials, event images and more. 

The Differences In Providing CX Between Traditional Brick & Mortar And Pure-Player Fashion Retailers

Powering Retail Growth: The Next Generation of CX

Thoughts from Head of Customer Care at Missguided

Studio Retail's CX Director thoughts on networking at #CXRetail

A Five Star Event! Hear From The CX Retail Community:

Contact Us

If you are interested in attending the Customer Experience Exchange for Retail, please contact info@exchangeevents.co.uk

Get involved with the latest discussions in retail and customer experience, and receive speaker, sponsor, venue, and content updates about the Exchange by following us across our social media channels.