Tech Customer Success

How To Spot a Workplace Power-Up

The Belding Group

AUGUST 30, 2023

How to Spot a Workplace Power-Up Those shining stars that make work better I have a confession. I’d been struggling to write this for several weeks, trying to find a suitable alternative for the over-used term ‘superstar’ to describe someone who stands out and energizes the people around them. It was my 7-year-old granddaughter […] Shaun Belding | www.shaunbelding.

How to Deal with a Workplace Saboteur

The Belding Group

MARCH 2, 2023

Workplace saboteurs aren’t common, but they are a huge source of frustration when you encounter one. Christine, from Melbourne, Australia, described a classic example: Shaun Belding | www.shaunbelding.

The Saboteur Coworker

The Belding Group

MARCH 2, 2023

How to Deal With Workplace Saboteurs Workplace saboteurs aren’t common, but they are a huge source of frustration when you encounter one. Christine, from Melbourne, Australia, described a classic example: “I worked for almost four months to get the project organized. We were right on track for our go-live launch date, and there had […] Shaun Belding | www.shaunbelding.

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Customer Service, Expectations and Time

The Belding Group

FEBRUARY 8, 2023

It's frustrating when other people's concepts of time appear to be completely out of sync with yours. It's one of the things that makes external and internal customer service challenging. Shaun Belding | www.shaunbelding.

Customer Service

How to Deal With A Condescending Internal Customer

The Belding Group

FEBRUARY 8, 2023

Most of us have 'internal customers' - people in our own company who rely on us to provide them with some level of service or support. Unfortunately, just as there are difficult external customers, there are also difficult internal customers. Shaun Belding | www.shaunbelding.

60 Seconds That Make A Difference To Your Coworkers

The Belding Group

JANUARY 8, 2023

60 Seconds That Make a Difference to Your Coworkers Want to make a difference to your coworkers? Here are four scenarios to illustrate how much of a difference 60 seconds can make: Scenario 1: A coworker calls and asks for your advice on a situation they are dealing with. A week later, you spend […]. Shaun Belding | www.shaunbelding.com.

What Have You Done For Your Colleagues Lately?

The Belding Group

JANUARY 9, 2023

It is important to keep in mind that the customer service our end-customers receive is really just the end of long, interconnected chains of internal service experiences. Shaun Belding | www.shaunbelding.com.

Customer Service

A Great Experiment in Listening

The Belding Group

NOVEMBER 30, 2022

One of the reasons that this experiment works so quickly and the results are so dramatic is that good listeners are in incredibly short supply. The reality is that most people prefer talking - and most of us aren’t nearly as good at listening as we think we are. Shaun Belding | www.shaunbelding.com.

Getting Things Done

The Belding Group

NOVEMBER 30, 2022

The ability to break through the talking and actually get things done is the hallmark of all highly successful people. Shaun Belding | www.shaunbelding.com.

Have You Mastered The Skill of Listening?

The Belding Group

NOVEMBER 30, 2022

If you're like most people, though, even though you know how important the skill of listening is, you've probably never taken the time to actively improve that skill. Shaun Belding | www.shaunbelding.com.

Accept a Compliment Graciously

The Belding Group

NOVEMBER 20, 2022

"When you dismiss their compliments - or worse - mock them, you make people feel silly for having made the effort. Don't ever do that. The most powerful thing you can ever say is a simple, unqualified, "Thank you."". Shaun Belding | www.shaunbelding.com.

5 Principles for Creating an Awesome Team

The Belding Group

NOVEMBER 15, 2022

Too often we expect our teams to grow and flourish, but we don’t provide them with the conditions they need to succeed – things such as good working conditions, adequate training or a meaningful support system. Shaun Belding | www.shaunbelding.com.

Do You Have an Outward Focus

The Belding Group

OCTOBER 19, 2022

An outward focus, defined simply, is placing the needs of other people at a higher priority than our own. The classic example is the story of Sir Walter Raleigh. Shaun Belding | www.shaunbelding.com.

Outward Focus and The Customer Service Tightrope

The Belding Group

OCTOBER 20, 2022

Outward focus is our guide to staying on the tightrope. When your customer is the focus of your thoughts, actions and words, creating outstanding customer experiences becomes easier. But it’s not easy. Shaun Belding | www.shaunbelding.com.

Customer Service

Customer Service Customer Experience

How to Deal with Negative Coworkers

The Belding Group

SEPTEMBER 30, 2022

It's a beautiful day, you like your job, you've got a good boss, and the universe is unfolding as it should. The next thing you know, that negative coworker of yours walks in with that black cloud over their head, and sucks the life right out of you. They are the poster children for bad attitude. Shaun Belding | www.shaunbelding.com.

How to deal with the Idea-Trashing Coworker

The Belding Group

SEPTEMBER 27, 2022

Idea-trashing coworkers from Hell. They rarely have positive things to contribute, preferring instead to tell you why things are Bad Ideas or why they won't work. They aren't fun to work with. Shaun Belding | www.shaunbelding.com.

The Boss With Low Standards

The Belding Group

SEPTEMBER 8, 2022

Have a Boss With Low Standards? Here’s What To Do Some bosses just don’t seem motivated to perform at high levels. Nor do they seem interested in motivating their teams to perform at high levels. They’re quite happy, it seems, with mediocre — which can be a frustration for team members who would like […]. Shaun Belding | www.shaunbelding.com.

Pick Up The Phone!

The Belding Group

JULY 6, 2022

Want to be more effective and efficient in your communications and your work relationships? Try picking up the phone. You'll be surprised at the difference it will make. Shaun Belding | www.shaunbelding.com.

Communication Problems At Work? Try This

The Belding Group

JULY 10, 2022

Before you condemn a customer, colleague or boss for not explaining something well or of not paying close enough attention to your instructions, ask yourself these six things: Shaun Belding | www.shaunbelding.com.

How to Create Customer Loyalty

The Belding Group

JUNE 16, 2022

"How do you create customer loyalty?" It's a question I'm frequently asked. It's a great question, the answer to which is most often ignored when organizations are developing their business strategy. Shaun Belding | www.shaunbelding.com.

Customer Loyalty

The Cold Coworker

The Belding Group

MARCH 29, 2022

How to Deal With a Cold Coworker When these coworkers walk into the room, everyone knows it. You can actually feel the temperature dropping. They are in a foul mood, and have no intention of trying to hide it. The work atmosphere gets awkward and uncomfortable as people tiptoe around them. Cold Coworkers aren’t fun […]. Shaun Belding | www.shaunbelding.com.

Working With The Boss’s Child

The Belding Group

MARCH 18, 2022

Let's start with the bad news: The old saw is true - blood is thicker than water. Particularly when it comes to sons and daughters, bosses will seemingly forgive, overlook, and rationalize just about everything. Shaun Belding | www.shaunbelding.com.

The Move from Employee to Boss

The Belding Group

MARCH 11, 2022

One of the most difficult career moves anyone makes is that first promotion from employee to boss. The people who were your coworkers yesterday are now reporting to you. It is stressful, intimidating, and the transition is rarely easy. There are a lot of things you have to deal with. Shaun Belding | www.shaunbelding.com.

Employee With Authority Issues

The Belding Group

MARCH 1, 2022

How to Deal with An Employee With Authority Issues If you’ve ever had to deal with an employee who has problems with authority, you know how challenging it is. These are employees who are convinced that they’re quite good at what they do, and that you, the boss, are pretty much a moron. If […]. Shaun Belding | www.shaunbelding.com.

Don’t Ignore The Pot-Stirring Employee

The Belding Group

SEPTEMBER 10, 2021

The Pot-Stirrer loves an injustice. He (she) lives to find real or imagined issues within the company, or even with you. He constantly questions decisions, and, like a dog with a bone, won't let go of something once he's got his teeth in it. To make matters worse, he just doesn't seem to be happy until everyone at work is talking about it. The Pot Stirrer is almost always in the middle of workplace morale challenges.

A New Old Look at Work-Life Balance

The Belding Group

NOVEMBER 7, 2021

Maybe you're looking at work-life balance the wrong way. Yes, working is something we have to do to survive. We also, however, have to eat to survive. Yet, how often do you hear someone roll their eyes and say, "Having to go to a restaurant is cutting into my Eat-Life balance.". Shaun Belding | www.shaunbelding.com.

Positive Attitude is Everything!

The Belding Group

OCTOBER 18, 2021

A positive attitude is something that everyone is capable of. It doesn't require a specific education or skill set; and it's not dependent on how much money you make, how good looking you are or what you do for a living. Attitude is, quite simply, a decision one makes. Shaun Belding | www.shaunbelding.com.

Education

Attitude Check

The Belding Group

OCTOBER 19, 2021

It's a valuable exercise to occasionally turn our focus a little more inward. The truth is, many of the challenges we have with other people can have origins right in our own little brains. Here are five questions you should ask yourself from time to time: Shaun Belding | www.shaunbelding.com.

Doubt That You Can Make A Difference At Work? Think Again!

The Belding Group

OCTOBER 20, 2021

If you ever find yourself doubting that you can make a difference at work, I have three stories that illustrate how easy it really is. Shaun Belding | www.shaunbelding.com.

Your Opinions

The Belding Group

AUGUST 14, 2021

Be Careful With Your Opinions Opinions. Sometimes they’re based on facts, sometimes on experience, sometimes on misinformation, and sometimes they’re based on nothing at all. Opinions are everywhere and we all have them. Interestingly, while people are often hesitant to share other things they have (chocolate, for example), they are typically quite anxious to […].

The Power of Silence

The Belding Group

AUGUST 15, 2021

Harness the Power of Silence One of the most powerful communication skills you can harness is the power of silence. Professional salespeople have known the power of silence for years, with silence being the magic ingredient to closing sales. The same is true in negotiation and leadership. When someone is voicing a complaint or expressing an […].

Sales

Three Rules for Building Better Personal and Professional Relationships

The Belding Group

AUGUST 16, 2021

Looking to build stronger, closer relationships at work and in your personal life? Here are three we should always be working on: Shaun Belding | www.shaunbelding.com.

How to Create Customer Loyalty

The Belding Group

AUGUST 11, 2021

How to Create Customer Loyalty “How do you create customer loyalty?” It’s a question I’m frequently asked. It’s a great question, the answer to which is most often ignored when organizations are developing their business strategy. Don’t get me wrong. It’s not because business are stupid. It’s because the principles of building long-lasting customer […].

Customer Loyalty

Is Your Company Really Loyal to Customers? Really?

The Belding Group

AUGUST 12, 2021

In today's ultra-transparent world, there is no way in Hell you can expect loyalty from your customers, if you aren't genuinely loyal to them. And just like the loyalty you have for your friends, it means you have to have their backs, and make sure that you're always there for them. Shaun Belding | www.shaunbelding.com.

The Meeting Missing Boss

The Belding Group

JULY 12, 2021

"I have a great boss. The one problem I have with her is that she quite often misses our meetings. She keeps meetings with everyone else, but she seems very comfortable continually postponing meetings (with me), or just not showing up until a considerable time later. Shaun Belding | www.shaunbelding.com.

To Create Outstanding Customer Experience, Leaders Have to Do This

The Belding Group

JUNE 3, 2021

If you are a leader in the healthcare sector, the best time to start developing your team’s adaptive resilience was fifteen months ago. The second best time is now. If you are in any other occupation, the time is still now. Shaun Belding | www.shaunbelding.com.

Customer Experience

Customer Experience Healthcare

Customer Service Language Barriers

The Belding Group

JUNE 15, 2021

In today's global village it is not uncommon to find yourself face-to-face, or on the telephone, with a customer who is struggling with your language. It can be a tremendously awkward and frustrating situation for all concerned. If you can't find an app to help out, here are six rules for overcoming language barriers: Shaun Belding | www.shaunbelding.com.

Customer Service

8 Things I Learned From My Dad

The Belding Group

JUNE 18, 2021

Father's Day is a great time to reflect on how much of a difference we can make in the lives of those around us. Whether you are a parent, a friend, a teacher, a leader, a service provider or just a casual acquaintance, you have the opportunity every day to make a difference in someone's life. Shaun Belding | www.shaunbelding.com.

The One, Simple Rule For Creating Customer Loyalty

The Belding Group

JUNE 21, 2021

A company can give customers all the deals and bargains and perqs and points in the world, but none of those will create real customer loyalty. Shaun Belding | www.shaunbelding.com.

Customer Loyalty

Personal Attacks From Customers

The Belding Group

JUNE 21, 2021

Grumpy, whiny, indecisive, loud, argumentative, insensitive, demanding behaviors, to name a few, are all just part of the customer service landscape. Shaun Belding | www.shaunbelding.com.

Customer Service

How to get noticed at work

The Belding Group

JUNE 23, 2021

If you work in a large organization, you can sometimes feel like a tiny, invisible piece of a gigantic puzzle. What does it take to get noticed if you're hoping for career advancement, or even just a little recognition? Here are 5 rules of getting noticed: Shaun Belding | www.shaunbelding.com.

The Customer is Always Right. Right?

The Belding Group

JUNE 28, 2021

The Customer Is Always Right. Right? Well, Not Really Most everyone has heard the old maxim from Harry Gordon Selfridge, “The customer is always right.” Most everyone, of course, also recognizes that this really isn’t true. Sometimes the customer can be dead wrong. It is, in fact, one of the four myths that holds […]. Shaun Belding | www.shaunbelding.com.

3 Ways to Motivate People

The Belding Group

JULY 5, 2021

The ability to motivate the people around you is a tremendous skill to acquire. But how do you do it? Here are three general strategies you can use to motivate other people: Shaun Belding | www.shaunbelding.com.

The Surprising Payoff of Being a Mentor

The Belding Group

JULY 5, 2021

The things you will learn as a mentor will stay with you all of your life. The first thing you'll learn is that the process of teaching and guiding an eager student will have a unexpectedly positive impact on you. Shaun Belding | www.shaunbelding.com.

The Belding Group

How To Spot a Workplace Power-Up

How to Deal with a Workplace Saboteur

Webinars

Trending Sources

The Saboteur Coworker

Webinars

Customer Service, Expectations and Time

How to Deal With A Condescending Internal Customer

60 Seconds That Make A Difference To Your Coworkers

What Have You Done For Your Colleagues Lately?

A Great Experiment in Listening

Getting Things Done

Have You Mastered The Skill of Listening?

Accept a Compliment Graciously

5 Principles for Creating an Awesome Team

Do You Have an Outward Focus

Outward Focus and The Customer Service Tightrope

How to Deal with Negative Coworkers

How to deal with the Idea-Trashing Coworker

The Boss With Low Standards

Pick Up The Phone!

Communication Problems At Work? Try This

How to Create Customer Loyalty

The Cold Coworker

Working With The Boss’s Child

The Move from Employee to Boss

Employee With Authority Issues

Don’t Ignore The Pot-Stirring Employee

A New Old Look at Work-Life Balance

Positive Attitude is Everything!

Attitude Check

Doubt That You Can Make A Difference At Work? Think Again!

Your Opinions

The Power of Silence

Three Rules for Building Better Personal and Professional Relationships

How to Create Customer Loyalty

Is Your Company Really Loyal to Customers? Really?

The Meeting Missing Boss

To Create Outstanding Customer Experience, Leaders Have to Do This

Customer Service Language Barriers

8 Things I Learned From My Dad

The One, Simple Rule For Creating Customer Loyalty

Personal Attacks From Customers

How to get noticed at work

The Customer is Always Right. Right?

3 Ways to Motivate People

The Surprising Payoff of Being a Mentor

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