Overwhelmed? Try this 2,500 year-old tip
The Belding Group
MARCH 7, 2024
Overwhelmed? Stressed? Depressed? Years ago I learned this: “When nothing’s going right, the worst thing you can do is nothing” Shaun Belding | www.shaunbelding.
The Belding Group
Five Tips For Being Decisive
The Belding Group
JANUARY 27, 2024
It’s no accident that these are the people we turn to when whenever a decision needs to be made. The skill of being decisive creates respect and trust, and one of the core qualities that employers look for when hiring or promoting. It is also key component of being perceived as competent – which tells customers and colleagues that they can trust you.
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What Have You Done For Your Coworkers Lately?
The Belding Group
JANUARY 9, 2024
For an organization to be truly customer-focused, internal customers - those colleagues who depend on us to get their jobs done - need to be treated with the same care and respect with which we show external customers. Shaun Belding | www.shaunbelding.
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The Shortcut Seeking Employee
The Belding Group
JANUARY 15, 2024
It can be frustrating when an employee seems be focused on doing the absolute minimum, but before pointing fingers at them, make sure they shouldn't first be pointed at you. Shaun Belding | www.shaunbelding.
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How To Spot a Workplace Power-Up
The Belding Group
AUGUST 30, 2023
How to Spot a Workplace Power-Up Those shining stars that make work better I have a confession. I’d been struggling to write this for several weeks, trying to find a suitable alternative for the over-used term ‘superstar’ to describe someone who stands out and energizes the people around them. It was my 7-year-old granddaughter […] Shaun Belding | www.shaunbelding.
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How to Deal with a Workplace Saboteur
The Belding Group
MARCH 2, 2023
Workplace saboteurs aren’t common, but they are a huge source of frustration when you encounter one. Christine, from Melbourne, Australia, described a classic example: Shaun Belding | www.shaunbelding.
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The Saboteur Coworker
The Belding Group
MARCH 2, 2023
How to Deal With Workplace Saboteurs Workplace saboteurs aren’t common, but they are a huge source of frustration when you encounter one. Christine, from Melbourne, Australia, described a classic example: “I worked for almost four months to get the project organized. We were right on track for our go-live launch date, and there had […] Shaun Belding | www.shaunbelding.
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Customer Service, Expectations and Time
The Belding Group
FEBRUARY 8, 2023
It's frustrating when other people's concepts of time appear to be completely out of sync with yours. It's one of the things that makes external and internal customer service challenging. Shaun Belding | www.shaunbelding.
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How to Deal With A Condescending Internal Customer
The Belding Group
FEBRUARY 8, 2023
Most of us have 'internal customers' - people in our own company who rely on us to provide them with some level of service or support. Unfortunately, just as there are difficult external customers, there are also difficult internal customers. Shaun Belding | www.shaunbelding.
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60 Seconds That Make A Difference To Your Coworkers
The Belding Group
JANUARY 8, 2023
60 Seconds That Make a Difference to Your Coworkers Want to make a difference to your coworkers? Here are four scenarios to illustrate how much of a difference 60 seconds can make: Scenario 1: A coworker calls and asks for your advice on a situation they are dealing with. A week later, you spend […]. Shaun Belding | www.shaunbelding.com.
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What Have You Done For Your Colleagues Lately?
The Belding Group
JANUARY 9, 2023
It is important to keep in mind that the customer service our end-customers receive is really just the end of long, interconnected chains of internal service experiences. Shaun Belding | www.shaunbelding.com.
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A Great Experiment in Listening
The Belding Group
NOVEMBER 30, 2022
One of the reasons that this experiment works so quickly and the results are so dramatic is that good listeners are in incredibly short supply. The reality is that most people prefer talking - and most of us aren’t nearly as good at listening as we think we are. Shaun Belding | www.shaunbelding.com.
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Getting Things Done
The Belding Group
NOVEMBER 30, 2022
The ability to break through the talking and actually get things done is the hallmark of all highly successful people. Shaun Belding | www.shaunbelding.com.
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Have You Mastered The Skill of Listening?
The Belding Group
NOVEMBER 30, 2022
If you're like most people, though, even though you know how important the skill of listening is, you've probably never taken the time to actively improve that skill. Shaun Belding | www.shaunbelding.com.
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Accept a Compliment Graciously
The Belding Group
NOVEMBER 20, 2022
"When you dismiss their compliments - or worse - mock them, you make people feel silly for having made the effort. Don't ever do that. The most powerful thing you can ever say is a simple, unqualified, "Thank you."". Shaun Belding | www.shaunbelding.com.
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5 Principles for Creating an Awesome Team
The Belding Group
NOVEMBER 15, 2022
Too often we expect our teams to grow and flourish, but we don’t provide them with the conditions they need to succeed – things such as good working conditions, adequate training or a meaningful support system. Shaun Belding | www.shaunbelding.com.
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Do You Have an Outward Focus
The Belding Group
OCTOBER 19, 2022
An outward focus, defined simply, is placing the needs of other people at a higher priority than our own. The classic example is the story of Sir Walter Raleigh. Shaun Belding | www.shaunbelding.com.
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Outward Focus and The Customer Service Tightrope
The Belding Group
OCTOBER 20, 2022
Outward focus is our guide to staying on the tightrope. When your customer is the focus of your thoughts, actions and words, creating outstanding customer experiences becomes easier. But it’s not easy. Shaun Belding | www.shaunbelding.com.
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How to Deal with Negative Coworkers
The Belding Group
SEPTEMBER 30, 2022
It's a beautiful day, you like your job, you've got a good boss, and the universe is unfolding as it should. The next thing you know, that negative coworker of yours walks in with that black cloud over their head, and sucks the life right out of you. They are the poster children for bad attitude. Shaun Belding | www.shaunbelding.com.
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How to deal with the Idea-Trashing Coworker
The Belding Group
SEPTEMBER 27, 2022
Idea-trashing coworkers from Hell. They rarely have positive things to contribute, preferring instead to tell you why things are Bad Ideas or why they won't work. They aren't fun to work with. Shaun Belding | www.shaunbelding.com.
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The Boss With Low Standards
The Belding Group
SEPTEMBER 8, 2022
Have a Boss With Low Standards? Here’s What To Do Some bosses just don’t seem motivated to perform at high levels. Nor do they seem interested in motivating their teams to perform at high levels. They’re quite happy, it seems, with mediocre — which can be a frustration for team members who would like […]. Shaun Belding | www.shaunbelding.com.
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Pick Up The Phone!
The Belding Group
JULY 6, 2022
Want to be more effective and efficient in your communications and your work relationships? Try picking up the phone. You'll be surprised at the difference it will make. Shaun Belding | www.shaunbelding.com.
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Communication Problems At Work? Try This
The Belding Group
JULY 10, 2022
Before you condemn a customer, colleague or boss for not explaining something well or of not paying close enough attention to your instructions, ask yourself these six things: Shaun Belding | www.shaunbelding.com.
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How to Create Customer Loyalty
The Belding Group
JUNE 16, 2022
"How do you create customer loyalty?" It's a question I'm frequently asked. It's a great question, the answer to which is most often ignored when organizations are developing their business strategy. Shaun Belding | www.shaunbelding.com.
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The Cold Coworker
The Belding Group
MARCH 29, 2022
How to Deal With a Cold Coworker When these coworkers walk into the room, everyone knows it. You can actually feel the temperature dropping. They are in a foul mood, and have no intention of trying to hide it. The work atmosphere gets awkward and uncomfortable as people tiptoe around them. Cold Coworkers aren’t fun […]. Shaun Belding | www.shaunbelding.com.
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Working With The Boss’s Child
The Belding Group
MARCH 18, 2022
Let's start with the bad news: The old saw is true - blood is thicker than water. Particularly when it comes to sons and daughters, bosses will seemingly forgive, overlook, and rationalize just about everything. Shaun Belding | www.shaunbelding.com.
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The Move from Employee to Boss
The Belding Group
MARCH 11, 2022
One of the most difficult career moves anyone makes is that first promotion from employee to boss. The people who were your coworkers yesterday are now reporting to you. It is stressful, intimidating, and the transition is rarely easy. There are a lot of things you have to deal with. Shaun Belding | www.shaunbelding.com.
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Employee With Authority Issues
The Belding Group
MARCH 1, 2022
How to Deal with An Employee With Authority Issues If you’ve ever had to deal with an employee who has problems with authority, you know how challenging it is. These are employees who are convinced that they’re quite good at what they do, and that you, the boss, are pretty much a moron. If […]. Shaun Belding | www.shaunbelding.com.
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Don’t Ignore The Pot-Stirring Employee
The Belding Group
SEPTEMBER 10, 2021
The Pot-Stirrer loves an injustice. He (she) lives to find real or imagined issues within the company, or even with you. He constantly questions decisions, and, like a dog with a bone, won't let go of something once he's got his teeth in it. To make matters worse, he just doesn't seem to be happy until everyone at work is talking about it. The Pot Stirrer is almost always in the middle of workplace morale challenges.
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A New Old Look at Work-Life Balance
The Belding Group
NOVEMBER 7, 2021
Maybe you're looking at work-life balance the wrong way. Yes, working is something we have to do to survive. We also, however, have to eat to survive. Yet, how often do you hear someone roll their eyes and say, "Having to go to a restaurant is cutting into my Eat-Life balance.". Shaun Belding | www.shaunbelding.com.
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Positive Attitude is Everything!
The Belding Group
OCTOBER 18, 2021
A positive attitude is something that everyone is capable of. It doesn't require a specific education or skill set; and it's not dependent on how much money you make, how good looking you are or what you do for a living. Attitude is, quite simply, a decision one makes. Shaun Belding | www.shaunbelding.com.
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Attitude Check
The Belding Group
OCTOBER 19, 2021
It's a valuable exercise to occasionally turn our focus a little more inward. The truth is, many of the challenges we have with other people can have origins right in our own little brains. Here are five questions you should ask yourself from time to time: Shaun Belding | www.shaunbelding.com.
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Doubt That You Can Make A Difference At Work? Think Again!
The Belding Group
OCTOBER 20, 2021
If you ever find yourself doubting that you can make a difference at work, I have three stories that illustrate how easy it really is. Shaun Belding | www.shaunbelding.com.
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Your Opinions
The Belding Group
AUGUST 14, 2021
Be Careful With Your Opinions Opinions. Sometimes they’re based on facts, sometimes on experience, sometimes on misinformation, and sometimes they’re based on nothing at all. Opinions are everywhere and we all have them. Interestingly, while people are often hesitant to share other things they have (chocolate, for example), they are typically quite anxious to […].
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The Power of Silence
The Belding Group
AUGUST 15, 2021
Harness the Power of Silence One of the most powerful communication skills you can harness is the power of silence. Professional salespeople have known the power of silence for years, with silence being the magic ingredient to closing sales. The same is true in negotiation and leadership. When someone is voicing a complaint or expressing an […].
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Three Rules for Building Better Personal and Professional Relationships
The Belding Group
AUGUST 16, 2021
Looking to build stronger, closer relationships at work and in your personal life? Here are three we should always be working on: Shaun Belding | www.shaunbelding.com.
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How to Create Customer Loyalty
The Belding Group
AUGUST 11, 2021
How to Create Customer Loyalty “How do you create customer loyalty?” It’s a question I’m frequently asked. It’s a great question, the answer to which is most often ignored when organizations are developing their business strategy. Don’t get me wrong. It’s not because business are stupid. It’s because the principles of building long-lasting customer […].
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Is Your Company Really Loyal to Customers? Really?
The Belding Group
AUGUST 12, 2021
In today's ultra-transparent world, there is no way in Hell you can expect loyalty from your customers, if you aren't genuinely loyal to them. And just like the loyalty you have for your friends, it means you have to have their backs, and make sure that you're always there for them. Shaun Belding | www.shaunbelding.com.
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The Meeting Missing Boss
The Belding Group
JULY 12, 2021
"I have a great boss. The one problem I have with her is that she quite often misses our meetings. She keeps meetings with everyone else, but she seems very comfortable continually postponing meetings (with me), or just not showing up until a considerable time later. Shaun Belding | www.shaunbelding.com.
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To Create Outstanding Customer Experience, Leaders Have to Do This
The Belding Group
JUNE 3, 2021
If you are a leader in the healthcare sector, the best time to start developing your team’s adaptive resilience was fifteen months ago. The second best time is now. If you are in any other occupation, the time is still now. Shaun Belding | www.shaunbelding.com.
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Customer Service Language Barriers
The Belding Group
JUNE 15, 2021
In today's global village it is not uncommon to find yourself face-to-face, or on the telephone, with a customer who is struggling with your language. It can be a tremendously awkward and frustrating situation for all concerned. If you can't find an app to help out, here are six rules for overcoming language barriers: Shaun Belding | www.shaunbelding.com.
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8 Things I Learned From My Dad
The Belding Group
JUNE 18, 2021
Father's Day is a great time to reflect on how much of a difference we can make in the lives of those around us. Whether you are a parent, a friend, a teacher, a leader, a service provider or just a casual acquaintance, you have the opportunity every day to make a difference in someone's life. Shaun Belding | www.shaunbelding.com.
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The One, Simple Rule For Creating Customer Loyalty
The Belding Group
JUNE 21, 2021
A company can give customers all the deals and bargains and perqs and points in the world, but none of those will create real customer loyalty. Shaun Belding | www.shaunbelding.com.
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Personal Attacks From Customers
The Belding Group
JUNE 21, 2021
Grumpy, whiny, indecisive, loud, argumentative, insensitive, demanding behaviors, to name a few, are all just part of the customer service landscape. Shaun Belding | www.shaunbelding.com.
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