Experience Investigators

JANUARY 9, 2024

Join the discussion about the importance of an integrated feedback approach, where the good, the bad, and the innovative come together to give a 360-degree view of what your customers truly experience. Jeannie shares actionable insights on how to foster a culture that sees feedback as a gift—a chance to learn, grow, and excel.

Customer Feedback 52

Customer Feedback Actionable Insights Innovation Customer Experience Management 52

ECXO

NOVEMBER 9, 2023

The European Customer Experience Organization (ECXO) is Proud to Present Karen Jaw-Madson – Innovator in ‘Culture Your Corporate Culture’ speaking about Connecting Culture, CX and EX for Impact When? Prepare to be inspired and equipped with actionable insights that can truly make a difference.

CX 52

CX CXM Government Contact Center 52

SurveySensum

APRIL 16, 2024

It also fuels creativity and innovation. Even though there is a lot of conscious effort in achieving seamless collaboration, the admired performance, boost in productivity, innovation, and user happiness make it all worthwhile. It also encourages the DevOps approach for faster development processes.

Construction 52

Construction Social Media Engineering Actionable Insights 52

ClientSuccess

MAY 25, 2023

SILICON SLOPES, UTAH (PRWEB) MAY 23, 2023 ClientSuccess, a leading customer success software provider, has announced the launch of SmartCS , its groundbreaking AI-driven solution designed to empower customer success managers and executives with data-driven insights, optimized workflows, prescriptive recommendations, and intelligent actions.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

Qualtrics

OCTOBER 21, 2021

Couldn’t attend our XM Innovation Event? From innovations to ideas and insights, here are 10 key takeaways you should know about. During our recent XM Innovation Event, we heard from two very special guests, Adam Grant and Venus Williams, about the work they’ve done to innovate, rethink, and break through.

Innovation 26

Innovation Sports Education Start-ups 26

Hodusoft

MARCH 29, 2022

One of the most influential tech expos in India, the 29th Convergence India Expo 2022 provided a platform for tech giants to exhibit their innovative approach towards technology through their unique product line. Digital India is transforming with the advancement of technology in every sphere.

Contact Center 98

Contact Center Artificial Intelligence Innovation Actionable Insights 98

DMG Consulting

JANUARY 1, 2024

The need for WEM applications and tools that elevate the CX, engage and empower employees, deliver actionable insights to enterprise managers, and improve contact center quality and productivity has never been greater. It’s a very exciting and opportune time for WEM solutions. This is where the newly reimagined WEM platform comes in.

Contact Center 59

Contact Center Artificial Intelligence AI Actionable Insights 59

Lumoa

OCTOBER 31, 2021

The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most. Several of Forsta’s customers are already benefitting from Lumoa’s AI-powered tools that help uncover new, actionable insights.

VOE 83

VOE VOC Unstructured Data Artificial Intelligence 83

MattsenKumar

SEPTEMBER 21, 2023

The Meteoric Rise of Speech Analytics The gradual rise in customer expectations has driven businesses to invest in innovation like Speech Analytics lately. Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights. billion in 2022 to USD 5.1 percent.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

Uniphore

JUNE 15, 2021

Innovators Rethink processes and seek new ways to improve productivity. However, beneath this surface is a wellspring of actionable insights. Competitors Focus on winning and/or outperforming their peers. Empathizers Enjoy problem solving; work to understand customer behavior and offer sympathy. 10 Agent Superpowers.

CX 162

CX Social Media Contact Center Actionable Insights 162

SurveySensum

FEBRUARY 26, 2024

Employee engagement : Engaged employees are more productive, innovative, and committed to their organizations. This continuous improvement mindset fosters innovation, agility, and resilience. A well-presented and analyzed survey data from where actionable insights can be derived effortlessly. The result?

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Start-ups 52

VOZIQ

OCTOBER 17, 2023

The blog emphasizes the importance of strategic foresight, innovation, and adaptability in leadership to navigate the evolving business landscape successfully. It encourages leaders to embrace complexity as an innovation opportunity and make informed decisions despite ambiguity.

Customer Retention 52

Customer Retention AI Compliance Innovation 52

Totango

NOVEMBER 27, 2023

The report also explains that advanced technologies, like AI and machine learning, also enhance the efficiency and impact of CS teams by: Extracting actionable insights from customer data to prompt customer-centric business decisions. Deliver in-app guidance and content aimed at prioritizing user adoption.

B2B 91

B2B ML CRM Customer Relationship Management 91

Hodusoft

MAY 26, 2022

Gartner is one of the most credible sources for businesses to go through actionable insights and expert recommendations before buying software. Why are Innovative UC Products the need of the hour? About HoduCC, The FrontRunner. HoduCC has been enriching the customer service experience for small, medium, and large enterprises.

Business Operations 98

Business Operations Contact Center Actionable Insights Innovation 98

Zendesk

JULY 12, 2023

At AWS , Mishra serves as senior advisor to AI/ML startups, where he leads several programs related to startup-scaling, generative AI, and joint innovation. With the help of AI, Mishar said, companies will gain actionable insights—information that stands to transform the customer experience.

AI 52

AI ML Artificial Intelligence Machine Learning 52

ClientSuccess

MAY 19, 2020

The prestigious CODiE Awards recognize the companies producing the most innovative business technology products globally. We’re honored for the recognition and are even further motivated to continue to deliver innovative solutions for our customers and the customer success space as a whole.”.

Innovation 69

Innovation Actionable Insights B2B Technology 69

Qualtrics

JULY 29, 2021

And part of achieving that goal is being able to complement our organic innovation with smart acquisitions. This data exists at such a scale that, without Clarabridge, companies might never discover and analyze it in a way that provides meaningful, actionable insights that drive business outcomes.

Omnichannel 49

Omnichannel Unstructured Data Actionable Insights Innovation 49

Logicalware

MAY 24, 2023

Today Puzzel continues to innovate in the world of customer service and has been recognised as the most innovative European-founded CCaaS provider in Frost & Sullivan’s 2023 European Cloud Contact Center Frost Radar. The pandemic has acted as a transformative force for technological innovation, particularly AI.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Execs In The Know

APRIL 29, 2022

Most consumers report that they are expecting the global health crisis to kickstart business improvements and innovation and accelerate digitization, while overall they are looking for a cohesive, safe, and customized experience. The COVID-19 pandemic has changed the way customers think – and what they want.

CX 98

CX Actionable Insights Touchpoint Technology 98

DMG Consulting

AUGUST 10, 2023

This edition of the Report focuses on contact center and service-related uses of interaction analytics (IA) and a growing number of enterprise-wide use cases, as these solutions become more effective at capturing, identifying, and delivering actionable insights into the customer and employee experience.

Contact Center 48

Contact Center Artificial Intelligence AI Actionable Insights 48

VOZIQ

AUGUST 13, 2023

Gresham’s innovative strategies will guide you in creating personalized experiences that resonate with your customers’ deepest desires, fostering unbreakable bonds of loyalty. It offers practical strategies, actionable insights, and real-life examples to help businesses understand, meet, and exceed customer expectations.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

ClientSuccess

FEBRUARY 3, 2020

JD is passionate about working with customers to bring innovative solutions to market, while delivering delightful user experiences that give customers a high return on their effort. He brings deep industry knowledge of large-scale SaaS solutions, with a relentless commitment to driving customer success through product innovation.

Innovation 52

Innovation Actionable Insights Technology Technology 52

ClientSuccess

FEBRUARY 3, 2020

JD is passionate about working with customers to bring innovative solutions to market, while delivering delightful user experiences that give customers a high return on their effort. He brings deep industry knowledge of large-scale SaaS solutions, with a relentless commitment to driving customer success through product innovation.

Innovation 52

Innovation Actionable Insights Technology Technology 52

Lightico

JULY 8, 2021

Auto Finance events and conferences are a great place to learn more about the innovation of lending in different aspects of the auto finance industry an improve customer experience in auto finance. Who should attend: Auto Finance executives and innovators. . Who should attend: Auto Finance executives and innovators. .

Finance 52

Finance Compliance Retail Innovation 52

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It also offers tagging and segmenting of feedback for actionable insights. Best Features Provides Text Analysis to derive actionable insights from open-ended feedback.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

Zendesk

FEBRUARY 12, 2024

This podcast is hosted by Zendesk—a leader in customer service software solutions—and brings you interviews with industry experts, case studies, and actionable insights. It provides actionable insights and is especially useful for businesses looking to improve their customer personas and segmentation.

Customer Service 52

Customer Service Customer Retention CX Social Media 52

DMG Consulting

SEPTEMBER 29, 2022

The uses of IA are growing enterprise wide as the current generation of IA solutions is effective at capturing, identifying, and delivering actionable insights into the customer and employee experience. The benefits of IA solutions will expand even further as the underlying technology is embedded into third-party applications.

Contact Center 48

Contact Center Text Analytics Outlook Actionable Insights 48

SurveySensum

DECEMBER 29, 2023

The systematic approach to data interpretation doesn’t merely stop at the identification of trends; rather, it unveils actionable insights that serve as a compass for refining operational strategies.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

SurveySensum

FEBRUARY 28, 2024

Overall, these tools play a crucial role in gathering actionable insights and fostering a culture of transparency and open communication within organizations. Data Insights : Your feedback tool should be more than a survey maestro; it should be a data wizard. How to Choose the Right Anonymous Feedback Tool?

Start-ups 52

Start-ups Actionable Insights Construction Social Media 52

SurveySensum

NOVEMBER 15, 2023

This board comprises key customers who actively participate in the company’s product development process, providing invaluable insights and direction. The members consist of prominent technology and innovation executives who represent Salesforce customers across industries.

Transportation 52

Transportation Customer Satisfaction Customer Survey Customer Feedback 52

Execs In The Know

APRIL 14, 2022

Not only did the event bring together many of the best minds in customer experience (CX) — all for a much-needed moment of COMMUNITY, CONNECTION, and BALANCE — but the event also provided a ton of learnings and actionable insights for attendees to take back to their organizations.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

ClientSuccess

APRIL 10, 2020

Since 1986, the SIIA CODiE Awards have recognized thousands of business and education technology companies as leaders for achieving innovation and excellence and is the only peer-recognized program in the education and business technology industries. The company’s simple yet sophisticated design is built for the entire organization.

Actionable Insights 40

Actionable Insights Education B2B Innovation 40

Helpt

FEBRUARY 14, 2024

Imagine Ugg & Ogg's Rock Innovations, a fictional Stone Age startup. Data Processing and Analysis : Utilizing advanced tools to sift through data, identifying patterns, correlations, and insights. Actionable Insights : Transforming data analysis into practical strategies, from marketing campaigns to product development.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

SurveySensum

JANUARY 9, 2024

Training Opportunities : By offering opportunities for skill development, you create a culture of innovation and adaptability where employees are better equipped to adapt to evolving challenges. Consider creating an “Innovation Award” or “Customer Excellence Recognition” program to highlight outstanding contributions.

VOC 52

VOC Scorecard Construction Customer Satisfaction 52

Execs In The Know

MARCH 13, 2023

It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. Turo is a car sharing app that allows car owners to rent out their vehicles to people in need of transportation. It’s like Airbnb, but for cars.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

SugarCRM

APRIL 9, 2024

Besides Sugar Sells’ reporting abilities, Creative Foam now has access to actionable insights that can be used for better positioning in a dynamic and evolving market. “We In the same timeframe, the tiered business expanded by over 40%, providing valuable insights into the company’s market positioning and progression.

Sales 26

Sales Manufacturing Healthcare Actionable Insights 26

Zendesk

APRIL 3, 2023

Invest in endless aisles An endless aisle is an innovative solution that blurs the lines between in-store and online shopping. Examples of innovative retail customer engagement in action Retailers are wowing their customers with new experiences. Those sessions have a successful conversion rate of 65 percent.”

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98