CX Accelerator

JANUARY 7, 2019

This is exciting because we communicate with our customers via text whether it’s through inbound support messages, transcribed phone calls, or voice of customer survey responses. The big challenge is parsing through the data to get actionable insight and NLP is foundational to this work.

AI 275

AI Machine Learning CX Net Promoter Score 275

SurveySensum

MARCH 14, 2024

Focus on actionable insights : Ask questions that will provide actionable insights to improve products, services, and customer satisfaction levels. you don’t have to do this entirely manually, use tools like Text Analytics software. This will help you identify the areas of improvement based on their urgency.

Customer Satisfaction 52

Customer Satisfaction Text Analytics NPS Actionable Insights 52

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. The platform employs AI-driven Text Analytics software to gauge customer sentiments accurately, providing deeper insights into customer emotions.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

MARCH 15, 2024

One-On-One CX Consultation Additionally, the tool offers a dedicated CX consultant who provides end-to-end support and guidance – from creating surveys to analyzing them and deriving actionable insights from them – to achieve your business goals.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

NOVEMBER 13, 2023

Apart from survey creation, this tool has AI-powered text analytics software that helps you derive actionable insights from open-ended feedback with no manual coding. The tool also triggers instant alerts in case of detractors – enabling you to take timely action.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

OCTOBER 4, 2023

SurveySensum SurveySensum is a robust survey tool tailored for the automotive industry, designed to transform customer feedback into actionable insights. Analyze the gathered feedback with the cutting-edge technology of Text analytics software. Let’s dive into each tool here. Pros The tool is simple and user-friendly.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

SEPTEMBER 15, 2023

5) InMoment Customized surveys Real-time insights Comprehensive reporting None Contact InMoment 4.7 (5) 5) Qualaroo Targeted surveys Multiple integrations Advanced analytics 15 days free trial available $ 99 /month 4.4 (5) When all the feedback is gathered in one place, you can analyze it with advanced Text Analytics.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Lumoa

APRIL 13, 2020

This can be done using voice-to-text analytics, also known as speech-to-text analytics. When the audio is transcribed you can treat the transcribed text as normal text feedback. This technology simply turns spoken words into written words.

Text Analytics 83

Text Analytics Artificial Intelligence Machine Learning Social Media 83

SurveySensum

JULY 25, 2023

So, before you hit that send button, make sure you do customer segmentation to ensure that your B2B survey reaches the right individuals, giving you meaningful responses and actionable insights. This is where SurveySensum comes in — a robust customer feedback tool that helps businesses make their gathered feedback actionable.

B2B 52

B2B Text Analytics Customer Survey Customer Satisfaction 52

SurveySensum

NOVEMBER 1, 2023

Along with survey creation, SurveySensum offers text analytics software with real-time data analysis and automated tagging for better survey analysis. The powerful text analytics software allows users to extract actionable insights from open-ended feedback – ensuring no feedback is left behind.

Text Analytics 52

Text Analytics Start-ups Close the Loop NPS 52

SurveySensum

JULY 2, 2023

This includes gathering customer feedback for analysis and actionable insights. Key Features Its text analytics features automatically tag and segment customers based on their feedback. The tool is also an AI-powered survey tool and offers actionable insights by analyzing customer feedback.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

SurveySensum

OCTOBER 17, 2023

Text Analytics software allows you to understand and derive actionable insights from open-ended feedback. InMoment InMoment is a customer experience management solution that helps users understand the voice of their customers and derive actionable insights from qualitative and quantitative feedback.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

NOVEMBER 10, 2023

The Text Analytics software enables users to get actionable insights from open-ended feedback. It is designed to help businesses gain actionable insights from customer feedback data. Best Features It measures total web traffic and presents data effectively to derive actionable insights.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

DMG Consulting

SEPTEMBER 29, 2022

Historical speech analytics is considered essential in many contact centers, and text analytics is delivering critical insights into the burgeoning volume of text-based interactions. Now in its 20 th year, the IA market is thriving and is expected to continue to grow rapidly.

Contact Center 48

Contact Center Text Analytics Outlook Actionable Insights 48

SurveySensum

NOVEMBER 11, 2021

Text Analytics. Leveraging the potential of machine learning, Text analysis helps you identify top customer complaints from thousands of the feedback. Text Analytics. Text Analytics and Machine Learning. Analytics Solutions. Action Management. Best features. Data Management.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. SurveySensum focuses on making feedback actionable by closing the loop.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

SEPTEMBER 1, 2023

As you gather insights from surveys, you gain the opportunity to refine your products, design, customer support , and various other aspects of your business. This feedback holds the potential for actionable insights, implying that you have a responsibility to utilize the acquired information proactively.

Customer Survey 52

Customer Survey Text Analytics Close the Loop Start-ups 52

SurveySensum

SEPTEMBER 14, 2023

5) UserVoice Real-Time Feedback User Activity Insights Session Replays Free trial available Starts at $699/mo annual agreement 4.5 (5) 5) Mopinion Comprehensive Feedback User-Centric Insights Versatile Survey Campaigns Free trial available Starts at € 259 per month 4.1 (5) 5) Doorbell.io

Social Media 52

Social Media Sentiment Analysis Start-ups Actionable Insights 52

Lumoa

FEBRUARY 16, 2023

Image Source How to Analyze Your Voice of Customer Data and Generate Actionable Insights You built your template, followed best practices, and gathered feedback. Get a free demo of our text analytics or survey analytics tools. Preparing for potential risks in advance is critical to any business’s success.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

SurveySensum

SEPTEMBER 13, 2023

5) InMoment Customized Surveys Real-Time Insights Comprehensive Reporting Multi-Channel Feedback None Contact InMoment 4.7 (5) 5) Zendesk Automation and Workflow Tools Customizable Knowledge Base Analytics and Reporting Seamless Integration Free trial available Starts at US$ 55 per agent/month 4.3 (5) user/month 4.4 (5)

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

MARCH 3, 2022

And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Thematic is an AI-powered Text Analytics solution that analyses and extracts text from customer feedback. This voice of the customer tool evaluates the meaning of texts and classifies them into themes.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

SurveySensum

DECEMBER 29, 2023

This holistic aggregation of data, facilitated by robust text analytics software , empowers healthcare providers to discern intricate patterns and glean meaningful trends within the vast reservoir of patient feedback.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

SurveySensum

JUNE 15, 2023

After this, you can analyze the gathered feedback with SurveySensum’s Text Analytics Software. Look for patterns and trends: Dive into your data to identify common themes, patterns, or trends that emerge from the responses with tools like Text Analytics.

Text Analytics 52

Text Analytics Customer Satisfaction Close the Loop Net Promoter Score 52

InteractionMetrics

JUNE 19, 2020

Colvin cites Marc Stein, Senior VP at Dell Technologies, who says, “The real gem and actionable insights (from the Net Promoter question) come from the verbatim transcripts.” Not only are anecdotes not actionable, they can be misleading. AI-based Text Analytics. Or, ‘Why did you give that score?’.

Unstructured Data 52

Unstructured Data Text Analytics Net Promoter Score AI 52

InteractionMetrics

APRIL 12, 2016

Certainly, executives know that they could read comments or apply software-based text analytics—but what’s really needed to unpack meaning is intelligent text analysis. Is text analysis similar to just reading customer comments? Not at all.

Text Analytics 45

Text Analytics Non-Profits Customer Survey Actionable Insights 45

Lumoa

SEPTEMBER 8, 2021

The most successful companies require next-generation customer experience management tools and strategies to analyze all data points in real-time and provide up-to-date, actionable insights faster across all teams in your organization. Help your organization amaze and delight your customers by strengthening these skills.

Customer Experience Management 83

Customer Experience Management CEM CX Customer Experience 83

SurveySensum

FEBRUARY 1, 2024

Providing easy access to share feedback across multiple channels allows businesses to collect actionable insights from customers. Ask the Right Questions Asking the right questions in a feedback survey — and posing them at the optimal times — is key to getting impactful insights.

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52

SurveySensum

APRIL 21, 2023

Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. This gives users deeper insights into respondents’ opinions and feelings, ultimately helping to improve the overall customer experience.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

NOVEMBER 2, 2023

Utilizing data analysis tools like Text Analytics software to identify trends and patterns. Extracting actionable insights to inform business decisions and improvements. You can analyze the survey data by Collating and organizing the survey responses. Create NPS, CSAT, and CES Surveys – Sign Up For Free 2.

Customer Feedback 52

Customer Feedback Social Media Net Promoter Score Customer Survey 52

Lumoa

AUGUST 8, 2023

Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. With the right analysis techniques, you can transform your survey data into valuable insights that inform strategic decisions and drive customer satisfaction.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

SurveySensum

JANUARY 18, 2024

Advanced features like skip logic, survey throttling, advanced integrations, text analytics , and customized dashboards will help streamline your feedback process and extract actionable insights from survey data. Streamline Your Feedback Process & Launch Surveys the Right Way With SurveySensum!

Customer Survey 52

Customer Survey Close the Loop Start-ups Text Analytics 52

Customer Service Life

MARCH 15, 2019

This is exciting because we communicate with our customers via text whether it’s through inbound support messages, transcribed phone calls, or voice of customer survey responses. The big challenge is parsing through the data to get actionable insight and NLP is foundational to this work.

AI 63

AI Machine Learning CX Net Promoter Score 63

SurveySensum

JANUARY 10, 2024

With advanced features like survey throttling, Text Analytics, customizable dashboards, and many others – it analyzes and extracts actionable insights from customer feedback. To send a survey at the right time to gauge customer satisfaction , consider using a robust customer feedback tool like SurveySensum.

NPS 52

NPS Customer Feedback CX Text Analytics 52

SurveySensum

SEPTEMBER 12, 2023

Step 5: Analyze Data Effectively After collecting survey responses, it’s crucial to analyze the data effectively to drive actionable insights. You can use SurveySensum’s AI Text Analytics software that automates the process of analyzing the data in real time with the help of machine learning.

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

SurveySensum

OCTOBER 26, 2023

These KPIs help measure various aspects of customer happiness and provide actionable insights. Analyze the Gathered Data: Once you have collected the data, it’s essential to analyze it thoroughly with the help of SurveySensum’s Text Analytics software. What is the KPI for Measuring Customer Satisfaction?

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Customer Loyalty 52

SurveySensum

OCTOBER 23, 2023

The Text Analytics software enables users to get actionable insights from open-ended feedback. It provides industry-specific survey templates. Question branching and skip logic features allow users to create a more personalized survey experience.

NPS 52

NPS Social Media Text Analytics Outlook 52

SurveySensum

FEBRUARY 6, 2024

Understanding Customer Needs and Preferences: Get real, actionable insights into what they value and how they use your service. Speech Analytics: Utilizing text analytics software to detect keywords like “cancel” or expressions indicating dissatisfaction. Happy customers stick around, right?

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52