Uniphore

JUNE 22, 2021

So, put down that annual voice of the employee survey and get ready for unreal insights gleaned straight from the rants of real call center agents. Lean in and learn why we should listen to our customer service employees if we truly cared about customer experience. Check it out!

Social Media 219

Social Media Contact Center Actionable Insights Entertainment 219

Lumoa

OCTOBER 31, 2021

The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most. Several of Forsta’s customers are already benefitting from Lumoa’s AI-powered tools that help uncover new, actionable insights.

VOE 83

VOE VOC Unstructured Data Artificial Intelligence 83

Callminer

JULY 18, 2019

What do you think is the most powerful insight we can gain from topic turns? Finding actionable insights can alter agent behavior and make true business impact. But what the actionable insight actually is vary from business and department. Join us August 14th.

Machine Learning 140

Machine Learning ML Artificial Intelligence Actionable Insights 140

CX Accelerator

FEBRUARY 12, 2018

This valuable information is not making its way into actionable insights that need to be addressed by companies. So… What can companies do to improve their voice of the customer success? It’s also important to capture the employee’s voice as employees have very valuable data to share.

Voice of the Customer 140

Voice of the Customer VOC Close the Loop Unstructured Data 140

Confirmit

SEPTEMBER 29, 2020

Our recent merger with Dapresy , a next-generation platform designed to transform data into actionable insights, makes our tech offering even stronger, providing all of our clients with greater access compelling reporting and visualizations! Voice of the Customer Voice of the Employee Market Research Best Practices.

Voice of the Employee 52

Voice of the Employee Actionable Insights Voice of the Customer Technology 52

Qualtrics

JULY 31, 2020

People analytics deliver actionable insights to improve the way your organization does business – and the impact HR has on the bottom line. People analytics deliver actionable insights to improve the way your organization does business – and the impact HR has on the bottom line. “At Share of wallet. Customer retention.

Net Promoter Score 41

Net Promoter Score Voice of the Employee Actionable Insights Social Media 41

Qualtrics

DECEMBER 17, 2019

Why is the voice of the employee valuable for CX? Why would you collect feedback from your employees about customers if you’re already getting feedback directly from those same customers? Put simply, it’s because staff will tell you things that customers cannot.

CX 26

CX Voice of the Employee Contact Center Actionable Insights 26