Execs In The Know

MARCH 31, 2024

Adaptability: Finally, Sedlak highlighted the need for organizations to be agile, adapt strategies based on customer feedback, and change market conditions to stay relevant. Because in the age of the customer, businesses that fail to listen and adapt risk obsolescence. Why are these points critical?

Voice of the Customer 104

Voice of the Customer VOC Age of the Customer Innovation 104

Comm100

FEBRUARY 19, 2021

Buzzwords come and go in the customer experience world, but while we lose our patience with most, there are some that rightfully stick around. In 2013, Forrester Research landed on one such phrase – the ‘age of the customer’. Customers have more power than ever to get their voice heard and listened to.

Customer Experience 133

Customer Experience Age of the Customer Construction Social Media 133

Comm100

FEBRUARY 18, 2021

In 2013, Forrester Research landed on one such phrase – the ‘age of the customer’. Customers have more power than ever to get their voice heard and listened to. While we still very much live and work in the ‘age of the customer’, a new emotion has emerged and grown from within it – empathy.

Age of the Customer 52

Age of the Customer Construction Social Media Start-ups 52

CX Journey

FEBRUARY 23, 2016

Over-invest in digital Leaders devote two-thirds of their customer experience budgets to digital. Digital augments physical experiences to deliver omnichannel customer experiences that customers notice and value. Rather than waiting to be disrupted, they use customer experience to produce disruption and growth.

B2B 56

B2B Customer Experience Contact Center B2C 56

Intercom, Inc.

MARCH 22, 2022

So, it’s no wonder Forrester is calling this the “Age of the Customer” and businesses like yours are laser-focused on how to make that pivot in the right way. The future of customer experience is engagement. Omnichannel, in-context communications are the future. Knowing your customers is the key to solid business growth.

Omnichannel 129

Omnichannel Touchpoint Sales Engineering 129

Comm100

MAY 16, 2021

And in ‘the age of the customer’, they also have more power than ever to get their voices heard. To manage this, businesses must do all they can to perfect the customer experience. Customer experience has emerged as the difference between a sale and a lost customer. – Omnichannel customer support .

Social Media 66

Social Media Omnichannel Age of the Customer Start-ups 66