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Using AI to Understand Customer Sentiment: Sentiment Analysis in Social Media

Customer Think

Social media platforms have become the epicenter of communication, opinion-sharing, and customer interaction. With millions of users expressing their thoughts and feelings on various topics every day, social media has evolved into a treasure trove of unfiltered, real-time data.

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Social Media Study: Stress Hurts Call Center Employees and the Customer Experience

Uniphore

Atlanta, GA – July 1, 2021 – Jacada, a leading provider of AI and RPA powered virtual assistants , recently released key insights on why contact center employees are stressed and how their stress negatively affects the customer experience. Expert Panel Reflects On Sad Social Media Rants to Reveal 7 Surprising CX Insights.

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How to Use Social Media to Support Your Customers

Fonolo

That being said: Social media platforms aren’t solely used for public brand-shaming. For those of us invested in improving our customer support offerings, we must acknowledge social media as a remarkable space in which to play. Webinar: The Impact of AI in Customer Experience. Successful Cases Studies.

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The impact hateful and toxic social media content has on your customers and people and what to do about it – Interview with Joel Bailey of Arwen

Adrian Swinscoe

Today’s interview is with Joel Bailey, the Product & Service Director at Arwen, a technology platform that uses AI to remove unwanted content from social media […].

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6 Simple Tips for Social Media Customer Service Success

Fonolo

These days, the odds are pretty high that a business will have a presence on social media, interacting with customers and promoting their product. If you are just getting started or you haven’t considered how you can use social media to benefit your business, it’s time. Response Times. Be Proactive.

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5 Creative Ways to Use AI for Sentiment Analysis

Lumoa

The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis. Around 30% of IT professionals worldwide have reported that their organizations are witnessing time-saving benefits thanks to implementing new AI and automation software.

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The Impact of Generative AI Chatbots on Customer Satisfaction

CommBox

One technological innovation that has emerged as a pivotal player in revolutionizing customer service is Generative AI-powered Chatbots. These AI-powered conversational agents are reshaping the very fabric of how companies engage with their customers.