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How service culture is built on everyday hero moments

Inside Customer Service

My preferred airline is Alaska Airlines because the flight crews invariably make me feel welcome. An Alaska flight goes smoother and I arrive more refreshed than I do when I fly on other airlines. Imagine how you can help your customers or make their lives better in those moments. That’s a great time to be a hero. I travel a lot.

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In the Competitive Airline Industry, Best Practices in CX can be Transformational

Customer Bliss

Alaska Airlines, already #1 in customer satisfaction for 11 years in a row among traditional carriers, has improved their customer satisfaction even further by listening and acting in a way that would make mom proud. ” For example, Alaska Airlines noticed more and more people are using rolling bags, and want to avoid checking them in.

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7 Ways to Improve Customer Focus

Aquire

Alaska Airlines. Ranked as the top airline on Newsweek’s list, Alaska Airlines provides an extensive list of promises to their customers right on their website. He also explained the significance of having “co-op” in their brand, framing customers as business partners.

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How video surveys help you understand customers

Qualtrics

How Alaska Airlines uses video surveys. To assess customer satisfaction, Alaska Airlines used Voxpopme’s video platform to ask their customers about what friendliness meant to them. The company had learned in its quantitative ‘Alaska Listens’ survey that friendliness was a consistent issue. It delivers depth and emotion.

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10 ways to keep delighting your customers when your budgets are under pressure

Steven Van Belleghem

But what I love most about that is that they are letting the public vote on where the next Superchargers will be, the most popular areas so far being Alaska, Hawaii, Vancouver Island in British Columbia, and in US national parks. I recently read that Tesla is expanding its Supercharger network in North America, Europe, and Asia.

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10 Examples of Companies Delivering Superior Customer Service

Uniphore

Nordstrom also has a policy of always saying “yes,” including when a man walked into its Fairbanks store in Alaska and asked for a refund on snow tires, which Nordstrom doesn’t sell. The brand focuses on the small things, such as helping customers find and purchase products faster and providing personalized experiences.

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The Value Of Building Bridges For Customer Experience, with Curtis Kopf [CB7]

Customer Bliss

Curtis was deeply embedded with customer experience at Alaska Airlines before moving to Premara Blue Cross. Curtis is a visionary leader and digital innovator who has built industry-leading customer experiences at Alaska Airlines, Microsoft and Amazon.com. About Curtis .