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5 Lessons From an Arizona State Prison on Awesome Contact Center Culture

UJET

But a recent visit to a contact center, which happened to be located inside of the Perryville Correctional Facility in Arizona, proved the exact opposite: an awesome culture isn’t something that’s bought. In fact, it can be built without spending anything at all.

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Explore the Unique Experiences That Await You at CRS Tucson

Execs In The Know

Customer Response Summit (CRS) returns in Tucson, Arizona, March 12-15, 2024. This luxurious escape offers an ever-changing canvas of breathtaking views, providing a unique blend of opulence and the untamed spirit of the Arizona desert. It is so much more than just a conference – it’s an experience!

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Top Call Center Conferences 2017: 49 Must-Attend Events to Learn the Latest Trends and Technologies for Boosting Call Center Performance

Callminer

The post Top Call Center Conferences 2017: 49 Must-Attend Events to Learn the Latest Trends and Technologies for Boosting Call Center Performance appeared first on CallMiner.

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5 Reasons to Attend CRS Tucson 2024

Execs In The Know

Execs In The Know invites you to Customer Response Summit (CRS) in stunning Tucson, Arizona, from March 12th to 15th, 2024. Immerse yourself in the beauty of Arizona’s landscapes while enjoying world-class amenities and cultural experiences that will elevate your Summit experience.

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CXPA: Inspiring Exchanges in Arizona

Confirmit

Last week saw the sixth CXPA Members Insight Exchange and I was so proud to see the way in which the event, and the CXPA itself has grown and matured over the years.

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Chatbots vs. conversational AI: What’s the difference?

Zendesk

Background: Ask Benji is a text-based (SMS) chatbot that helps Arizona students navigate the financial aid process—particularly with regard to the Free Application for Federal Student Aid (FAFSA). The bot was originally created by Arizona State University for high school students interested in applying to the college.

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The Compete Through Service Symposium

Customers That Stick

I’d like to take a moment to tell Customers That Stick™ readers about the 25 th annual Compete Through Service Symposium ( online brochure ) put on by the Center for Services Leadership at Arizona State University’s W.P. Carey School of Business. I am proud to say that I have a Certificate in Customer Experience from the W.P.