Uniphore

JULY 10, 2021

As principal analyst at Contact Center Week’s Customer Management practice, Brian leads all research and advisory endeavors related to artificial intelligence, contact center technology, business analytics, customer experience strategy, and social media.

Contact Center 223

Contact Center Legal Artificial Intelligence Social Media 223

Uniphore

AUGUST 6, 2021

In our webinar, What Your Call Center Agents Rant About on Social Media , we went beyond the annual Voice of the Employee survey to explore how agents really view the contact centers they work in—and why they’re leaving at an alarming rate. Impossible expectations.

Contact Center 246

Contact Center Social Media Artificial Intelligence Voice of the Employee 246

Beyond Philosophy

FEBRUARY 17, 2020

Technology, human behavior, Customer Experience are intersecting through the use of Artificial Intelligence (AI) and taking marketing in a new direction. Specifically, it relates to how brands and consumers are going to communicate through messaging and social media. . Messina is an expert on this subject.

AI 166

AI Social Media Artificial Intelligence CX 166

TeamSupport

DECEMBER 20, 2023

Invest in AI-Powered Technologies Artificial intelligence (AI) and machine learning technologies continue to revolutionize customer support. Plan to regularly collect feedback through surveys, social media, and direct communication channels. Bottom line: Know your customer better than they know themselves.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Comm100

MARCH 20, 2024

The rapid spread of misinformation through social media and other digital platforms has further eroded trust in government, making it difficult for citizens to discern truth from falsehood. Social media enables governments to share real-time updates, providing a reliable information source and countering misinformation.

Government 75

Government Social Media Artificial Intelligence Legal 75

TeamSupport

DECEMBER 8, 2023

Omnichannel Support Customers today expect a seamless experience across various channels, from email and social media to live chat and phone support. Automation and AI To enhance efficiency and response times, consider customer support software that incorporates automation and artificial intelligence (AI).

Artificial Intelligence 105

Artificial Intelligence Omnichannel Social Media AI 105

Steven Van Belleghem

APRIL 25, 2023

The new standards I for instance thought that Spotify’s demo of its artificial intelligent DJ looked pretty impressive. In the past traditional media were the key gatekeepers. Today for many people’s social media are the key gatekeepers. In other words, it allows you to have your very own personal radio DJ.

AI 133

AI Social Media Artificial Intelligence Engineering 133

Beyond Philosophy

FEBRUARY 21, 2020

Artificial Intelligence (AI) will transform the customer experience in many ways in the coming years. One area that we see interesting applications of AI Technology is the brand personification and social media management. Many of these communications will take place on social media platforms.

Social Media 158

Social Media Artificial Intelligence AI Technology 158

Experience Investigators

APRIL 2, 2024

With the rapid spread of artificial intelligence, your team even has the power to automate many touchpoints and experiences (with a few notable pitfalls if you’re not careful). Or that your automated and artificial intelligence-driven experiences may need some fine-tuning. And for good reason!

Touchpoint 52

Touchpoint Customer Journey Map Artificial Intelligence Customer Experience 52

Execs In The Know

JANUARY 31, 2024

Artificial Intelligence (AI) has transcended the realms of buzzwords to become a linchpin in reshaping leadership and operational strategies across various sectors. Similarly, AI assists in my DJ hobby, creating engaging social media content and visually appealing album covers, which increases my online presence.

AI 52

AI Artificial Intelligence Social Media CX 52

Lumoa

JANUARY 15, 2024

Using Artificial Intelligence and Natural Language Processing AI has evolved tremendously in recent times. Just as you may post on multiple social media platforms, you should utilize different communication channels. In This Article: What is Conversational Commerce?

Customer Experience 83

Customer Experience Artificial Intelligence Net Promoter Score Touchpoint 83

Experience Investigators

APRIL 2, 2024

With the rapid spread of artificial intelligence, your team even has the power to automate many touchpoints and experiences (with a few notable pitfalls if you’re not careful). Or that your automated and artificial intelligence-driven experiences may need some fine-tuning. And for good reason!

Touchpoint 49

Touchpoint Customer Journey Map Artificial Intelligence Customer Experience 49

TeamSupport

JANUARY 9, 2024

Mid-2000s: Social Media Support & Help Desk Software At the start of the new millennium, social media platforms like Facebook began to emerge. 2010s: The Rise of Artificial Intelligence & Natural Language Processing The 2010s marked a significant shift toward AI in customer support.

Technology 59

Technology Technology Predictive Analytics Artificial Intelligence 59

Callminer

FEBRUARY 19, 2020

Embracing innovative new practices such as artificial intelligence (AI) and flexible working arrangements can help considerably in alleviating such issues. As your business grows, bottlenecks can arise in many areas, placing disproportionate stress on individual team members as well as the technology on which they depend.

Artificial Intelligence 287

Artificial Intelligence Innovation Social Media AI 287

TeamSupport

MARCH 11, 2024

Here are some trends that are set to shake up the customer support world: AI and Automation: Artificial Intelligence has advanced tremendously in just the last few years, helping businesses automate repetitive tasks and deliver instant responses to customers. The Big Trends So what's on the horizon?

Artificial Intelligence 52

Artificial Intelligence Social Media Omnichannel Customer Satisfaction 52

TeamSupport

MARCH 11, 2024

Here are some trends that are set to shake up the customer support world: AI and Automation: Artificial Intelligence has advanced tremendously in just the last few years, helping businesses automate repetitive tasks and deliver instant responses to customers. The Big Trends So what's on the horizon?

Artificial Intelligence 52

Artificial Intelligence Social Media Omnichannel Customer Satisfaction 52

1 to 1

FEBRUARY 28, 2019

As we see the pace of disruption and transformation accelerating across all industries, it should come as no surprise that digital marketing and social media would have shifted as well. Artificial Intelligence. It should come as no surprise that AI is near the top of the list for trends that will impact social m.

Social Media 28

Social Media Artificial Intelligence AI 28

Taylor Reach Group

JULY 17, 2017

How pervasive is the impending impact of artificial intelligence (AI) on the customer experience (CX)? Enter artificial intelligence. By: JD Fairweather. Well, to join a discussion on the topic, I’d be willing to traverse a room full of telemarketers pitching the latest timeshare deals in Orlando.

Machine Learning 251

Machine Learning Artificial Intelligence Customer Experience E-commerce 251

Neosperience

JULY 25, 2023

What are the processes and technologies that can enable it and what role does Artificial Intelligence play in this new ecosystem? In this regard, as we well know in Neosperience, Artificial Intelligence plays a fundamental role. What is an omnichannel strategy and why is it important to put it into practice?

Omnichannel 52

Omnichannel Technology Technology Artificial Intelligence 52

Lumoa

NOVEMBER 17, 2022

Artificial Intelligence (AI) is a fantastic way to reduce costs and optimize customer support without diminishing customer experience. Public social media reviews can provide insight into competitor pricing and allow businesses to adjust their offering to suit. Utilizing social media for customer service.

E-commerce 83

E-commerce Customer Experience Social Media AI 83

Zendesk

FEBRUARY 23, 2023

A strategic investment in centralizing data and updating old systems allows government agencies to connect on the channels that their constituents prefer—whether social media, chat, text, email, or phone.

CX 52

CX Artificial Intelligence Government Social Media 52

Lightico

JULY 12, 2023

Millennials wield considerable power, expressing their satisfaction or frustration on social media platforms and filing complaints if they encounter any shortcomings from lenders, tarnishing the lender’s reputation. This presents an unprecedented opportunity to redefine collections strategies.

Customer Relationship 52

Customer Relationship Artificial Intelligence Social Media AI 52

Uniphore

NOVEMBER 16, 2021

More people now use technology to manage their finances than use video streaming services (78%) or social media (72%). Between 2020 and 2021, financial technology adoption grew from 58% to 88% of U.S. Today digital banking is the norm rather than the exception and there’s no going back.

Net Promoter Score 130

Net Promoter Score Contact Center Artificial Intelligence NPS 130

Win the Customer

AUGUST 8, 2023

Artificial Intelligence (AI) can be a transformative tool for businesses to collect, analyze, and act upon customer feedback in real-time, leading to continuous improvement in customer experience. These intelligent systems engage with customers in real-time, be it on a website, app, or social media platform.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Predictive Analytics 52

TeamSupport

APRIL 27, 2021

Artificial Intelligence has had a massive influence on everything related to business. Even if you are personalizing it already, Artificial Intelligence will let you do this even more which means you will achieve an outstanding level of customization this way. Personalize Your Marketing. Better Online Customer Experience.

B2B 64

B2B Artificial Intelligence AI Social Media 64

Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). Welcome to the ‘digital-everything’ era. AI tools are changing the way we analyze customer feedback.

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

Fonolo

SEPTEMBER 6, 2018

Recent technological advancements are many, ranging from Artificial Intelligence (AI) (and related automated tools like virtual assistants, chatbots, etc.) Brand-related viral videos on social media have set new expectations about customer interaction amongst users.

Artificial Intelligence 139

Artificial Intelligence Social Media Contact Center AI 139

CSAT.AI

APRIL 5, 2023

Channels: All the ways customers can reach a brand like phone, email, social media, text, chat (see Omnichannel). Conversational AI : A set of artificial intelligence based technologies that can recognize and respond to human speech and text inputs at a human level. Well known examples include ChatGPT and Bard.

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

ECXO

APRIL 7, 2024

In this digital era, artificial intelligence (AI) has certainly emerged as a powerful tool that can augment and enhance customer experience. AI’s ability to gather and dissect vast amounts of data, including demographic information, purchase history, browsing behavior, and social media interactions, is unparalleled.

AI 111

AI CX Artificial Intelligence Predictive Analytics 111

Ameyo Callversations

MARCH 2, 2022

There is no question that Artificial intelligence has taken the world by storm. However, no matter where you go, whatever you do, Artificial intelligence has some minor or significant role to play. Artificial intelligence can be used in ACDs , IVRs , and workforce management software. Sentiment Analysis.

Contact Center 52

Contact Center AI Artificial Intelligence Sentiment Analysis 52

Fonolo

MARCH 25, 2019

One thing is clear: Everyone is talking about artificial intelligence (AI) these days. We’ll talk about: Artificial Intelligence (AI). VPs & Directors of Web/Social Media. Frank Schneider is CEO of Speakeasy AI, an artificial intelligence listening company. What the Future Holds.

AI 70

AI Artificial Intelligence Contact Center Machine Learning 70

Fonolo

MARCH 7, 2019

Anyone who works in the customer service arena has witnessed an explosion in the hype surrounding artificial intelligence (AI) and natural language processing (NLP). We’ll talk about: Artificial Intelligence (AI). VPs & Directors of Web/Social Media. Why is this the case? What the Future Holds.

Artificial Intelligence 62

Artificial Intelligence AI Contact Center Social Media 62

Fonolo

DECEMBER 12, 2018

By 2020, 30 percent of all B2B companies will employ artificial intelligence (AI) to augment at least one of their primary sales processes. Social Media as a Contact Center Touchpoint. Artificial Intelligence (AI): Hero or Villain? Become a contact center super hero in record time! Investing in Agents.

Artificial Intelligence 116

Artificial Intelligence CX Contact Center Machine Learning 116

Fonolo

DECEMBER 11, 2018

The tweets informing the report this year confirm that: a) customers are increasingly turning to social media to publicly out companies for poor customer service handling; and b) a benchmark of this poor service is placing a customer on hold. Social Media as a Contact Center Touchpoint. Electronics. Investing in Agents.

Social Media 100

Social Media Contact Center Artificial Intelligence Retail 100

Callminer

FEBRUARY 4, 2021

At SupportYourApp, we provide support via telephone, email, text, co-browsing, and social media. Or, there is artificial intelligence that can analyze calls for you. It’s hard to identify vulnerabilities, but using artificial intelligence is helpful.

Contact Center 345

Contact Center Artificial Intelligence Finance Engineering 345

Fonolo

MAY 23, 2023

Artificial Intelligence and Machine Learning Leverage A L and ML algorithms to uncover patterns, predict customer behavior, and offer personalized recommendations. Artificial Intelligence and Machine Learning Leverage A L and ML algorithms to uncover patterns, predict customer behavior, and offer personalized recommendations.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Beyond Philosophy

AUGUST 4, 2022

Artificial Intelligence (AI) is such a promising technology. Turner says a person with below-average intelligence has more to offer than the “smartest” AI today. As it stands, Dr. Turner says AI should not stand for artificial intelligence but for artificial ignorance.

AI 148

AI Artificial Intelligence Machine Learning Start-ups 148