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How Artificial Intelligence and Predictive Analytics Can Help You Reduce Customer Churn

CSAT.AI

Real-world use cases that demonstrate how artificial intelligence can help you gauge customer sentiment and which customers are at risk for cancellation are here. You have to be already gathering customer data in a relational database. Artificial Intelligence Can Help Predict Customer Churn.

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Supervised vs. Unsupervised Learning: What’s the Difference (Plus Use Cases)

Uniphore

Now that researchers are pushing the boundaries of artificial intelligence, AI approaches learning with similar, if still rudimentary, methods. Supervised learning is best suited for things like: Structured data. Messy data with fewer labels requires unsupervised learning. Desired outcomes (i.e.,

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Sprinklr named to IDG Insider Pro and Computerworld’s 2021 list of 100 Best Places to Work in IT

Sprinklr

Access to advanced artificial intelligence (AI) on a unified customer experience management (Unified-CXM) platform. At any given instance, this AI engine processes millions of unstructured and structured data points ingested from myriads of channels and software applications.

CXM 96
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A Guide to Choosing the Right Text Analysis Software for Your Business

Lumoa

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). Welcome to the ‘digital-everything’ era. AI tools are changing the way we analyze customer feedback.

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Speech Analytics and AI Is a Winning Combination

DMG Consulting

Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Speech and text analytics provide essential input into the CJA process by capturing spoken and written conversations and converting them into structured data for analysis.

AI 48
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DMG Consulting Releases 2017 – 2018 Speech Analytics Product and Market Report

DMG Consulting

Currently, there are two categories of speech analytics vendors in the market: a large group of competitors who sell basic applications that focus on identifying key words and phrases, and a smaller set of feature-rich solution providers who offer extensive business intelligence platforms that provide enterprise-level data.

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Everything You Need to Know about Text Analytics

Lumoa

Text analytics includes a set of techniques that structure information arriving in text format— in this case, free text customer feedback. The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making. Topic analysis reveals topics that are most talked about.