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Survey Health Is Everything. The Success of Your VoC Program (And Probably Your Job) Depends on It.

PeopleMetrics

The quality of your questions won’t matter, the beauty of your dashboards won’t matter, and your case management workflow won’t matter either. in Business Administration with a specialization in marketing science from Temple University in Philadelphia. So what is a healthy survey? It all begins with response rates.

VOC 61
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CX Secrets: Keeping a CX Mindset

PeopleMetrics

Whether that somebody is visiting a retail bank; having a field service agent visit their home to perform utility service, or even if that somebody is a patient on medication for a rare disease that requires additional support services from a case manager. Treat every customer like a house guest. Sean holds a Ph.D.

CX 64
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Recover Alert Management - Centralized vs. Decentralized Approaches

PeopleMetrics

Some VoC software providers charge companies on a per-user basis, which can indirectly influence companies to limit the number of people who can access case management. in Business Administration with a specialization in marketing science from Temple University in Philadelphia. Sean holds a Ph.D.