PeopleMetrics

JUNE 29, 2020

in Business Administration with a specialization in marketing science from Temple University in Philadelphia. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. Sean holds a Ph.D.

VOC 121

VOC CEM NPS Business Administration 121

PeopleMetrics

FEBRUARY 20, 2019

in Business Administration with a specialization in marketing science from Temple University in Philadelphia. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. Sean holds a Ph.D.

VOC 94

VOC CEM Business Administration Machine Learning 94

PeopleMetrics

JUNE 18, 2019

in Business Administration with a specialization in marketing science from Temple University in Philadelphia. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. Sean holds a Ph.D.

CEM 48

CEM VOC Business Administration Machine Learning 48

PeopleMetrics

JUNE 17, 2020

in Business Administration with a specialization in marketing science from Temple University in Philadelphia. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. Sean holds a Ph.D.

VOC 83

VOC CEM Touchpoint Business Administration 83

PeopleMetrics

MARCH 21, 2018

Think about this as you're designing your Voice of the Customer program. in Business Administration with a specialization in marketing science from Temple University in Philadelphia. Photo by j on Unsplash. Organizations need to realize that the power has shifted and adjust to the consumer. This is a good thing!

CEM 82

CEM Business Administration Machine Learning Social Media 82

PeopleMetrics

JULY 10, 2018

Becoming Customer-Centric. In my business, and throughout this book, I recommend accomplishing customer centricity by using an organization-wide, customer listening program called Voice of the Customer (VoC). VoC gathers customer feedback during, or soon after, an experience. Sean holds a Ph.D.

CEM 66

CEM VOC Touchpoint Social Media 66

PeopleMetrics

MAY 24, 2018

in Business Administration with a specialization in marketing science from Temple University in Philadelphia. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. Sean holds a Ph.D.

Customer Feedback 54

Customer Feedback CEM VOC Business Administration 54

PeopleMetrics

JULY 31, 2018

in Business Administration with a specialization in marketing science from Temple University in Philadelphia. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. Sean holds a Ph.D.

Text Analytics 79

Text Analytics VOC Unstructured Data CEM 79

Lumoa

FEBRUARY 6, 2018

“ Raul Guillermo Amigo, CEO and Founder at Umuntu CX Design , Speaker and Author @ raulamigo | blog (in Spanish) “CX is called to be one of the strategic pillars of modern business administration. Marketing, Customer service.

CX 129

CX Customer Experience Education Machine Learning 129

PeopleMetrics

SEPTEMBER 24, 2018

However, market research and Voice of the Customer (VoC) are not the same. Market Research vs. Voice of the Customer (VoC). Communication is one-way—customers are asked what they think about a certain issue, but there is no further communication beyond that. Voice of the Customer. Let me explain.

VOC 226

VOC CEM Voice of the Customer Business Administration 226

CX Accelerator

FEBRUARY 2, 2020

While there are more and more schools offering degrees in customer experience or customer experience management, what if their school of choice does not? Sure, there are a variety of seemingly logical choices like business administration, marketing, computer science, psychology, and a variety of others but are these the best choice?

Customer Experience 320

Customer Experience Business Administration Customer Journey Map CX 320

CX Accelerator

FEBRUARY 2, 2020

While there are more and more schools offering degrees in customer experience or customer experience management, what if their school of choice does not? Sure, there are a variety of seemingly logical choices like business administration, marketing, computer science, psychology, and a variety of others but are these the best choice?

Customer Experience 182

Customer Experience Business Administration Customer Journey Map CX 182

Lumoa

OCTOBER 31, 2018

“ Raul Guillermo Amigo, CEO and Founder at Umuntu CX Design , Speaker and Author @ raulamigo | blog (in Spanish) “CX is called to be one of the strategic pillars of modern business administration. Marketing, Customer service.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

PeopleMetrics

MAY 28, 2020

in Business Administration with a specialization in marketing science from Temple University in Philadelphia. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. Sean holds a Ph.D.

CEM 87

CEM VOC Business Administration Machine Learning 87

PeopleMetrics

APRIL 9, 2018

It's really exciting to see these areas converging within Voice of the Customer programs. It's a win-win for everyone — allowing companies to forge ahead with planning faster, giving market research more budget to explore complex questions, and deepening everyone's understanding of what matters most to customers.

VOC 70

VOC CEM Close the Loop Business Administration 70

PeopleMetrics

JUNE 8, 2020

in Business Administration with a specialization in marketing science from Temple University in Philadelphia. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. Sean holds a Ph.D.

CEM 78

CEM VOC Business Administration Machine Learning 78

PeopleMetrics

MAY 4, 2020

in Business Administration with a specialization in marketing science from Temple University in Philadelphia. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. Sean holds a Ph.D.

Close the Loop 78

Close the Loop VOC CEM NPS 78