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Just Say No To Silver Platters — And Yes To Co-Creation

Kerry Bodine

But as customer experience and loyalty have gained importance in the corporate world, we’ve seen the world’s top strategic business consultancies and a bevy of differently flavored agencies enter the service design game. Or, to quote Oliver King, co-founder of Engine : You can’t deliver a great service without a great organization.)

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Just Say No To Silver Platters — And Yes To Co-Creation

Kerry Bodine

But as customer experience and loyalty have gained importance in the corporate world, we’ve seen the world’s top strategic business consultancies and a bevy of differently flavored agencies enter the service design game. Or, to quote Oliver King, co-founder of Engine : You can’t deliver a great service without a great organization.)

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Just Say No To Silver Platters — And Yes To Co-Creation

Kerry Bodine

But as customer experience and loyalty have gained importance in the corporate world, we’ve seen the world’s top strategic business consultancies and a bevy of differently flavored agencies enter the service design game. Or, to quote Oliver King, co-founder of Engine : You can’t deliver a great service without a great organization.)

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Karalyn Smith, Chief People Officer at Sephora: On the ordinary moments that make the difference

Qualtrics

I was a business consultant, and my now-mentor asked me to be her HR business partner. On reverse engineering the employee experience: Our job is to find those moments that matter in the employee experience journey and make them special. Over to Karalyn! I said, I love working with you, but I’m not interested.

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SugarCRM’s 2022 Customer Breakthrough Awards Winners

SugarCRM

Loveland Pulse, a municipally run fiber utility that offers high-speed internet, TV, and voice services with a goal to make high-speed internet accessible to anyone in the Loveland community, has implemented the Sugar platform across their service, tech support, engineering, marketing, and sales teams in a relatively short period of time.

CRM 49
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19 Pieces of Advice Customer Success Mentors Would Give Frontline Customer Success Managers

ClientSuccess

Two-fold: If it’s good for your customer’s business it’s good for your business, and you cannot exceed expectations if you do not set expectations. 7) From : Rachel McElwain , Freelance Business Consultant | Company : 1919 Consulting | Location : Indianapolis, Indiana. Stay organized.

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Top 30 Customer Service Books Every Team Needs to Read

Comm100

How to Build Your Customer-Driven Growth Engine by Jeanne Bliss. Jill Griffin, an internationally published author and business consultant, has written the bible on customer service loyalty programs with this book. Chief Customer Officer 2.0: Customer Loyalty: How to Earn It, How to Keep It by Jill Griffin.