Shep Hyken

MARCH 15, 2022

Too often, company executives start with convenience for the company. Community: If you’re going to build a community of people, you have to make sure that every part of your organization is set up to serve that community. Retail Practice at the business consulting firm AlixPartners. Be intentional.”

Retail 57

Retail Business Consulting Start-ups Technology 57

SugarCRM

NOVEMBER 9, 2022

As we begin to wrap up 2022 and start to look towards the exciting horizon of 2023, our second annual Customer Breakthrough Awards give us the opportunity to reflect on the amazing things our customers—and partners—are accomplishing as part of the Sugar ecosystem. “BrainSell was integral in getting Pulse set up with Sugar.

CRM 49

CRM Transportation Innovation E-commerce 49

Qualtrics

APRIL 9, 2019

I was a business consultant, and my now-mentor asked me to be her HR business partner. If we believe that people make the difference in our company, then shouldn’t we start with the employee and engineer everything from there? We follow up with focus groups, and we do store visits. Over to Karalyn!

Compliance 37

Compliance Engineering Start-ups Business Consulting 37

ClientSuccess

OCTOBER 10, 2018

Let’s get started! Customer Success starts and ends with helping others realize value. Two-fold: If it’s good for your customer’s business it’s good for your business, and you cannot exceed expectations if you do not set expectations. Be yourself when trying to develop relationships. By the way, Dyson? You’ve got this!

Start-ups 70

Start-ups Customer Relationship Management Business Consulting Engineering 70

Confirmit

MAY 1, 2017

Next up, Shane Cumming, our VP of Sales, explained to the children how our technology and services are used by businesses to support their decisions. Better listen up Ben & Jerrys, this could be the next big thing!). Finally, we were joined by Stacey Nevel, a Principal VoC Consultant with Confirmit.

Education 45

Education VOC Voice of the Employee Business Consulting 45

Intercom, Inc.

NOVEMBER 9, 2022

As companies become more established, they naturally start allocating their resources based on the needs of their most profitable customers, on building reliable features that can quickly return their investments and increase profits. Or even, perhaps, set up an autonomous team that can take the helm? I’m Liam Geraghty.

Innovation 226

Innovation Start-ups Government Technology 226

Comm100

SEPTEMBER 22, 2016

Packed with actionable tools and roadmaps, The Customer Culture Imperative is a great resource if you’re redesigning your customer service culture, or even starting from scratch. Jill Griffin, an internationally published author and business consultant, has written the bible on customer service loyalty programs with this book.

Customer Service 70

Customer Service Customer Loyalty E-commerce Customer Satisfaction 70