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2020 Customer Experience: 20 Wishes

ClearAction

Inject customers’ well-being in every aspect of the way you run your business. Key driver analysis (advocacy index correlation analysis) opens the door to actionability. Key drivers identify areas where non-customer-facing teams can make a difference. 9) Refocus on Workflow Leading Indicators.

CXM 120
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2020s Customer Value: 20 Wishes

ClearAction

Inject customers’ well-being in every aspect of the way you run your business. Key driver analysis (advocacy index correlation analysis) opens the door to actionability. Key drivers identify areas where non-customer-facing teams can make a difference. 9) Refocus on Workflow Leading Indicators.

CXM 90