Bill Quiseng

NOVEMBER 1, 2023

And they’ve done it so often for so long that “CX” has been the traditional term for many business leaders. Let’s be revolutionary to transform CX Into CXM, customer service to customer CARE, and customer service training to an education in customer CARE or customer CARE University. But no more.This is our time for a CX Revolution!

CX 97

CX CXM Customer Journey Map Sports 97

ClearAction

DECEMBER 30, 2017

Here is a brief description of 10 critical business management silos that take a toll on customer experience and its ROI — and what you can do to solve these silos. Solving customer experience silos is what customer experience management is all about. It’s customer-centered business management.

Customer Experience 118

Customer Experience CXM Customer Experience Management Voice of the Customer 118

ClearAction

DECEMBER 30, 2017

Here is a brief description of 10 critical business management silos that take a toll on customer experience and its ROI — and what you can do to solve these silos. Solving customer experience silos is what customer experience management is all about. It’s customer-centered business management.

Customer Experience 75

Customer Experience CXM Customer Experience Management Voice of the Customer 75

ClearAction

MARCH 23, 2015

Here are 3 keys to getting it right: CXM infrastructure, CX champions, and CX momentum. CXM Infrastructure : An organization accomplishes precisely what it is designed to do. It's the "glue" that holds all the pieces together, the standards, and most importantly, the mojo of CX progress.

Government 86

Government Customer Experience CXM VOC 86

ClearAction

MARCH 24, 2017

Critical moments of truth — any juncture between the company and customer where dissatisfaction may lead to customer defection — should be monitored to ensure safety zone performance, yet we should present them to business managers in ways that create insatiable appetite for VoC.

VOC 48

VOC Close the Loop CXM Voice of the Customer 48

Sprinklr

JUNE 23, 2021

Today, Sprinklr is a publicly traded company on the New York Stock Exchange: CXM. To lead a new category — unified customer experience management ( Unified-CXM ) — representing one of the single-most strategic investments for the modern enterprise. Unified-CXM: An Inevitable New Category of Enterprise Software.

CXM 98

CXM Government Start-ups Customer Experience Management 98

ClearAction

MAY 24, 2016

Supplier Management establishes standards for qualifying as a supplier, conducts audits of product at the supplier factory or upon receipt, conducts business management and financial viability audits, provides certification levels to qualifying suppliers, and so forth. Usually the roles are separate.

B2B 59

B2B Manufacturing Legal Voice of the Customer 59