Customer Bliss
JUNE 20, 2018
What happens when one moves from hospitality to healthcare? Shawn Smith is a Chief Experience Officer at MedStar Washington Hospital Center. With a background in hospitality, working in casinos, I chat with Shawn about his transition from hospitality to healthcare. Expand the Horizon of Helping People.
Customer Bliss
NOVEMBER 6, 2018
Jude Children’s Research Hospital which I visited a few weeks ago. Jude Children’s Research Hospital. How does the organization operate? Because often, what we need to be doing is making business process changes or improvements. Help those be really actionable on behalf of the business partners.
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Intercom, Inc.
MARCH 26, 2020
By taking this deliberate path to working in a remote environment, we have minimized any potential impact to our employees and our business operations. In addition to our temporary work-from-home policies, we suspended business travel and visitors to our offices beginning on March 5.
CommBox
DECEMBER 6, 2023
Cost Savings with Live Chatbot Implementation In the dynamic landscape of business operations, cost efficiency stands as the utmost priority. The strategic deployment of live chatbots within customer service operations, while unveiling the substantial cost savings they can yield.
SurveySensum
DECEMBER 2, 2021
Any positive integer can be deemed to be a good NPS score since it indicates the overall positive sentiments of customers towards the business. So, what constitutes a good NPS score for the hospitality industry may not apply to the retail industry. It enables businesses to pick up real-time insights about customer and employee loyalty.
Confirmit
MARCH 22, 2020
The global raise of Covid-19 has wreaked havoc and left a trail of confusion on every topic from business operations to toilet paper. I think we all can agree these are trying times. In the past few days, we’ve been getting a lot of questions from our clients on best CX practices in light of Covid-19.
Ameyo Callversations
MAY 19, 2022
Artificial intelligence (AI) is set to transform business operations, across domains, in the next few years. For sectors such as travel, hospitality, and retail, AI chatbots are leading the way for sales efficiencies. Nearly 56% of global firms have adopted AI within one or more functions, with the trend rapidly growing.
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